This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs bugs bugs
Business response:
Dear Auburn,Thank you for sharing your feedback. We sincerely apologize for the experience you had with pests during your stay. This does not reflect the standards we strive to uphold, and we understand how frustrating and uncomfortable this must have been. Please know that we are addressing this issue immediately and taking steps to ensure our rooms are thoroughly inspected and treated. Your comfort and satisfaction are our priorities, and we are committed to making improvements. We hope you’ll give us another opportunity i... read more
Horrible experience I wouldn’t recommend Horrible, they had to door to the lobby locked on entering, you had to pick up a red phone or the wall to talk to someone on the inside, then they tell you only if you have a reservation you can enter & that they charged for parking $8.00 per night plus a $100 deposit one I did all that the front desk lady had an attitude as if you already booked the room & we don’t for reimbursement you get what we give you. As I was in a room maintenance started knocking I open the door saying they ... read more
Business response:
Dear Demar,We deeply regret the negative experience you had during your stay and sincerely apologize for the inconvenience caused. We understand how frustrating the check-in process, parking fees, and unexpected maintenance disruptions must have been. This is certainly not the standard of service we aim to provide. We appreciate your feedback, which will help us make improvements in communication and guest service. We hope you will consider giving us another chance to deliver a better experience in the future.Sincerely,Hotel... read more
I will not stay again. The only good thing about this place was the staff. They truly were pleasant, friendly and customer service was great. The room was clean, however the pictures do not represent the hotel to its true presence. Be wary that there is an additional parking and security fee whether you paid in full online or not. The hallways and carpets were dingy. I didnt have a choice to stay here, but I will not back.
Business response:
Dear Sonia,Thank you for your feedback. While we are pleased to hear that our staff provided friendly and excellent service and that your room met cleanliness standards, we deeply regret that other aspects of your stay did not meet expectations. We apologize for any confusion regarding fees and for the condition of the hallways and carpets, which do not reflect the standards we strive for. Your comments about the disparity between the photos and reality have been noted, and we are committed to addressing these concerns to im... read more
Couldn’t even get a discount, even though I didn’t stay in the room due to the fact that there was mold as well as water spots throughout the entire room
Business response:
Dear Rachael, We sincerely apologize for the experience you had and the condition of your room. Your feedback is deeply concerning, as providing a clean and comfortable environment is our top priority. While we regret that a discount wasn’t possible, we understand your frustration and are actively addressing these issues to ensure they don’t happen again. We would love the chance to make things right and hope you will consider giving us another opportunity to provide the quality stay you deserve.Sincerely,Hotel Management
On the website, it said free parking. As soon i check in i was charged for parking.
Business response:
Dear Billy, Thank you for your feedback. We sincerely apologize for the confusion regarding the parking charges and understand how this situation may have been frustrating. We strive to provide clear and accurate information, and it appears there was a discrepancy between the website description and the actual policy. We are reviewing this to ensure all details are communicated clearly moving forward. Your experience is important to us, and we are committed to improving our services. We hope you will give us another opportun... read more
I'm good This was one of the worst check-in experiences I've had in my life. I was hit with a deposit fee and a parking fee, which weren't listed during booking. Then they asked, "How many people?" And she says she needed the other party I.D. as well. Now, out of all of my years of traveling, I've never had a lodging establishment needing to know the identification of who a person may or may not be laying with. My word, the cameras aren't enough? Needless to say, I checked in, they got paid, and I left. I didn't even see the... read more
Business response:
Dear James, We apologize for the frustration and inconvenience you experienced during check-in. We understand your concerns regarding the deposit and parking fees, as well as the identification request. These policies are in place to ensure safety and security for all guests. We deeply regret that this impacted your experience and appreciate your feedback. Your input will help us improve our services. We hope you will reconsider staying with us in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.