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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no geral foi bom... Tinha cozinha, mas nada (nem talheres, pratos, xicaras, ete) disseram que poderia ser solicitado, mas como a reserva dizia cozinha completa melhor seria tudo já estar lá. TYambém café ca manhã não tem local para ser servido. em frente ao balcão da recepção colocam o maquina de café, larangas, um tipo de mufens e barrinhas de c ereal que precisam ser levados para o quarto se quiser fazer uso destes itens.
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Jacksonville - Riverwalk - Convention Center. We are happy that you had a good overall stay and liked our breakfast offerings. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. Thank you for choosing our hotel, and we would appreciate the opportunity to provide you with an excellent stay. Sincerely, General Manager
In spite of everything it was a good stay. Bed was comfortable. One night I was awoken at 430am by a neighbor having their music too loud. A train woke me at 550am daily. The neighbors in the room above woke me up every morning at 6am stomping around. Otherwise it was a great stay.
Business response:
Thank you for selecting Extended Stay America Jacksonville - Riverwalk - Convention Center for your visit and for sharing your candid comments. Although your overall visit was satisfactory, we are so sorry for the situation you described regarding excessive noise. We apologize your sleep was disrupted by noise from other guests of the hotel as well as the train noise. We hope you will allow us another opportunity to provide you with a better experience, so that we can make it up to you. Sincerely, General Manager
Reasonable in Jacksonville I cane firbusiness, so it was nice to be able to access the sky tram. There were good restaurants on the area. Nice room.
Business response:
We appreciate you taking the time to write a review about your business stay at Extended Stay America Jacksonville - Riverwalk - Convention Center. It's good to hear you enjoyed your comfortable suite, the good value we offer as well as our location which was perfect for your needs. Thanks for being our guest, and we hope to see you again soon! Sincerely, General Manager
Business response:
Thank you for being our guest and for the feedback of your experience at Extended Stay America Jacksonville - Riverwalk - Convention Center. It's so nice to see you found your suite comfortable and that you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Thank you for your stay at our hotel and for the generous ratings. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. We hope you will make Extended Stay America - Jacksonville -Riverwalk -Convention Center your hotel of choice every time you find yourself in the area. Sincerely, General Manager
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, so we are sorry if we fell short. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
No cable therefore no tv for first 2 nights No ice Staff wasn’t exactly friendly Property and rooms just weren’t clean enough for the price we paid. Very unlikely will return
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We regret that your stay did not meet expectations, as we aim to provide a comfortable and seamless visit for every guest. We understand how important it is to have everything functioning properly and to feel welcomed throughout your time with us. Your feedback has been shared with our team so we can review these concerns and continue improving our overall experience. We truly appreciate your comments, as they help guide us forward. We hope you might... read more
It’s in a rough neighborhood. Homeless people asking you for cigarettes as you get out of the car. Also a few for parking is added on at time of arrival that isn’t advertised or the $100 deposit either.
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that your experience did not meet expectations and understand how these concerns may have impacted your overall comfort. Your observations regarding the surrounding environment and interactions during arrival have been noted. We also appreciate you bringing up the clarity of charges, as transparent communication is important to us. Your comments have been shared with the appropriate teams for consideration. We value your input and understand how important a smooth an... read more
Bad
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,146 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.