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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great At check in I was surprised with a deposit to my account in addition to the room charge plus a daily parking fee. This was not included in the information provided by Hotel.com. I was informed that the deposit would be refunded 3-5 days after checkout! Disclosure of these types of fees by Hotel.com would be appreciated.
Business response:
Dear Patricia, Thank you for your feedback. We apologize for the confusion and inconvenience caused by the unexpected deposit and parking fee. We understand how important it is for all fees to be clearly communicated, and we regret that this was not made clear at the time of booking. Your feedback is invaluable, and we will work with our partners to ensure these details are shared more transparently in the future. We hope you will consider staying with us again, as we are committed to improving our guest experience and ensur... read more
Scary pillow The room was old and dated, appliances old, stains on the floor walls, countertops were chipped. My room had cockroaches
Business response:
Dear Robert, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, especially with cleanliness and the condition of the room. This is not the experience we aim to provide, and we regret that we fell short. We take your comments seriously and will address the concerns you've raised with our maintenance and housekeeping teams. Your satisfaction is important to us, and we hope you'll consider giving us another opportunity to provide a better stay in the future.Sincerely,Hot... read more
Soon as i checked in i notice a roach on the counter. Wish i did not already pay
Business response:
Dear Derrick, Thank you for your feedback. Providing a clean and bug-free environment has always been our motto. However, we apologize for the issues with your room's upkeep and cleanliness. We take these remarks seriously and ensure they are addressed appropriately by our housekeeping and pest control team. Our staff genuinely cares about providing an enjoyable stay to all our guests. Please consider returning so we can show you the hospitality you always deserve. Sincerely,Hotel Management
Very Unhappy I have stayed here before and it was a good stay. This time i was very, very, unhappy. I didn't even stay here... There is information that needs to be disclosed on here regarding the deposit for this hotel if booked through this site.. If you go directly through the hotel site you will not be charged a deposit. It's not the point of" paying the deposit" but most adults plan their family trips accordingly due to having a family to make sure things are in order. Not, knowing about the deposit really threw me off ... read more
Business response:
Dear Fleeta, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the deposit policy and understand how it affected your plans. We strive to provide clear communication and regret that this situation led to frustration during your stay. We appreciate your loyalty and will ensure that this issue is addressed to prevent future misunderstandings. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Managemen... read more
Front desk didn't explain her self!! She started to cuss me and said I am not taking your reservation get our Done
Business response:
Dear LESLIE, We sincerely apologize for the experience you had at the front desk. This behavior does not reflect the high standards of service we strive to provide. We understand how frustrating this situation must have been and are deeply concerned by your account. Your feedback will be shared with the team to ensure such interactions are handled with professionalism and respect. Thank you for bringing this to our attention. We look forward to having you stay with us again. Sincerely,Hotel Management
The biggest terrible thing was as soon as you walked into the room it smelled horrible. I slept with my face covered since I was only there 5 hours. Location was fine 1 mile from dining, 5 min walk to river. But rooms were old, rusted hot plate stove dripping faucet, clean linens. I slept on top off blanket not in the bed & I found 1 baby roach in the tub. Basic breakfast only oatmeal & bagged muffins with coffee & hot cocoa. Staff very helpful & friendly
Business response:
Dear Marianne, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We regret your disappointment. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Dirty
Business response:
Dear Levi,Thank you for taking the time to share your feedback. We want our guests to have a clean and comfortable hotel experience. Therefore, we sincerely apologize for not meeting your expectations upon arrival. Our commitment to cleanliness is of utmost importance, and we will review the areas to address your concerns with our housekeeping team to maintain the highest standards throughout the property. Our front desk team is always here to assist you. Please give us another opportunity to provide you with a better stay i... read more
Hotel very run down and not as pictured. Lack of staff. No room service-sign stated biweekly. No kitchen pans in rooms or blow dryer
Business response:
Dear Tammy, On behalf of our entire team, we would like to offer our apologies for not providing the hospitality you deserve. We are sorry to hear that our accommodations did not meet your expectations and regret the challenges you faced with our service and amenities. Your feedback is important to us, and we will use it to improve guest experience in the future. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the f... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.