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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not let me check in!! Refused service!!
Business response:
Dear Troy, We sincerely apologize for the last-minute cancellation and the inconvenience it caused. This is not the level of service we aim to provide, and we understand how frustrating it must have been. Please know that this is not a common occurrence, and we are reviewing what happened to prevent this from happening again in the future. Again, we deeply regret the discomfort, and we hope you will give us another chance to provide the experience you deserve.Sincerely,Hotel Management
I went to the place and they wanted $110 more than I was quoted. The lady at the front desk was rude and I asked her to cancel my reservation. I never checked in and my credit card was still charged.
Business response:
Dear April, We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and would assure you this will be looked into and addressed. Your patience and understanding during this time would be greatly appreciated. Please revisit us for a better experience.Sincerely,Hotel Management
We came back from a concert and there was a homeless person in between the outside door and the inside door to the lobby, charging her phone and I don’t know what she was doing anyway also, the place doesn’t even have an ice machine
Business response:
Dear Kathy, Thank you for bringing this to our attention. We apologize for the uncomfortable situation you encountered upon your return from the concert. The safety and comfort of our guests are top priorities, and we will address this issue with our security team to prevent such incidents in the future. Additionally, all our rooms are equipped with full-size fridges with ice trays, so we do not have an ice machine on our property. We understand your disappointment. Apart from this, we hope you had a pleasant stay. We value ... read more
Before I got to location I called to see if I could check in early they said everything was fine and that they had rooms to check in early got there 8am Clerk was very rude .clerk for minutes said couldn’t find my reservation which was getting me frustrated because I had to take a shower and head to my meeting in the next 2 hours ,mind you I have been on the road for three days ,clerk seems not know her job.threw my id at counter .clerk response I have never checked anyone early before. I asked clerk can you call anyone to h... read more
They don't follow a policy that has been established on the website.
My room was totally missing a table to sit at and eat even though there was a full kitchen. Upon check out I stood at the desk waiting until I realized the woman was just outside the front door smoking. I had to ask her to come in. By the way there were signs everywhere saying no smoking within 100 feet of the doors and outside all around front and back doors there were cigarette butts everywhere and NOT 100ft from either door. I will not patronize your properties ever again. Also when I asked for a receipt I was told I had ... read more
Business response:
Dear john, Thank you for your feedback. We apologize for the issues you encountered with the missing table, the staff member’s smoking, and the cleanliness around the property. This is not the standard we strive for, and we will address these concerns with our team immediately. Regarding the receipt, we’ll ensure our process is clearer for future guests. We appreciate your comments and are committed to improving our service. We hope you might consider staying with us again in the future.Sincerely,Hotel Management
never again had to change our room because the bathroom faucet had minimal water pressure, loose, and would not turn off. we were moved to another room - normal water pressure but the sink (bathroom and kitchen) would not turn off and kept running all night. The fridge smelled awful. There was a hole in the wall at the entrance.
Business response:
Dear Guest, Thank you for your feedback. We apologize for the inconvenience you experienced with the bathroom faucet, sink issues, and the fridge. This is not up to our standards, and we are addressing these maintenance concerns urgently. We are also inspecting the property to repair any damage and improve overall conditions. Your comments are valuable, and we regret that your stay was affected by these issues. We regret that your experience was so disappointing and hope to have the opportunity to provide you with a signific... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.