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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible
Business response:
Dear JAROSLAW, Thank you for sharing your feedback. We’re very sorry to hear that your experience was disappointing. This is not the level of service or quality we aim to provide. We are addressing the issues you mentioned with our team to ensure improvements are made. Your satisfaction is important to us, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide you with a significantly better stay in the future.Sincerely,Hotel Management
Would not stay again Very disappointed to learn the elevator is not working and we had to climb 3 flights of stairs to go back and forth from the room. The room was dirty and musty. Very dated and mildew smelly.
Business response:
Dear Kayla, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the elevator being out of service and the condition of your room. This is not the experience we aim to provide, and we regret that your stay was affected by these issues. We are addressing the cleanliness and odor concerns with our housekeeping team and working on improvements. Your feedback is important to us, and we hope to have the opportunity to offer you a better experience in the future. Sincerely,Hotel Management
This property is TERRIBLE: the only redeeming quality is the staff at the front desk, who are amazing! But, the owner/operator should be ashamed. My room is COVERED IN MOLD AND MILDEW the desk chair (which is also broken) and the bedside table itself are the worst offenders, and I am not opening any more drawers to find more. The furniture itself is also in terrible condition. They charge $8 for parking: who has ever heard of a motel that charges for parking? The "breakfast" is coffee plus a granola bar or pre-packaged muffi... read more
Business response:
Dear Christine, Thank you for taking the time to provide your feedback. We’re deeply sorry to hear about the issues you experienced, including the mold, broken furniture, and elevator problems. This is not the standard we aim for, and we’re addressing these concerns immediately. We appreciate your kind words about our front desk staff and will work on improving our amenities and maintenance. Your comments are invaluable, and we hope you’ll give us another chance to provide a better experience.Sincerely,Hotel Management
Property no ready for guest The room had many deficiencies, bathroom door handles broken, TV not functioning, the bathroom sinc was not detaining properly among other issues at the checking in desk prior entering the room…
Business response:
Dear Wilfredo, Thank you for bringing these concerns to our attention. We’re sorry to hear about the issues you encountered with the room, including the broken bathroom door handles, non-functioning TV, and sink drainage problems. This is not the standard we strive for. We appreciate your feedback and will address these maintenance issues promptly. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future. Sincerely,Hotel Management
Un hotel muy básico Es un hotel muy básico para lo que me costó. El ascensor no servía durante mi estadía y el desayuno era demasiado deficiente, solo había café, avena y unas barritas de cereal por lo que no estoy de acuerdo que digan que incluye desayuno.
Business response:
Dear LUIS, Thank you for your feedback. We apologize for the inconvenience caused by the non-working elevator and the limited breakfast options. Your experience does not meet our standards, and we are addressing these issues to improve our services. We understand the importance of a satisfactory breakfast and are reviewing our offerings to provide a better experience. We appreciate your comments and hope to have the opportunity to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
yuck! I've stayed here in the past, but this hotel has really gone down hill. Bad smell, A/C not great, wish I had booked a different hotel.
Business response:
Dear Guest, Thank you for your feedback. We are truly sorry to hear that your recent stay did not meet your expectations and that you noticed a decline in our standards. The issues with smell and air conditioning are being addressed to ensure improvements. Your comments are valuable for our ongoing efforts to enhance guest experiences. We hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
The property was quiet. Had to use the stairs due to the elevator being down. No knobs on the stove. And the refrigerator was making a loud crazy buzz. Overall the stay was okay.
Business response:
Dear Darlene, Thank you for your feedback. We apologize for the inconvenience with the elevator and the issues you encountered with the stove and refrigerator. Our maintenance team has been notified to address these issues promptly. We appreciate your understanding and are grateful for your acknowledgment of the quiet environment. Your comments help us improve, and we hope to provide you with a more comfortable and enjoyable stay on your next visit. Sincerely,Hotel Management
Elevator not work
Business response:
Dear carlos, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the elevator issue during your stay. Rest assured, our maintenance team has been notified and is working diligently to resolve the problem promptly. We appreciate your patience and understanding as we strive to ensure all our facilities are in top condition for our guests. Should you choose to stay with us again, we look forward to providing you with a smoother and more comfortable experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.