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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE Very disappointed. To many drug addicts staring you down there. The smell is gross & DO NOT BELIEVE THERE FREE BREAKFAST, because THERE IS NO BREAKFAST!! No staff around to help with anything & the elevator is a death trap
Business response:
Dear Stephanie, It is disheartening to see your comment, as this is far from what we want our guests to experience. We always aim to provide a clean environment, excellent service, and an exceptional stay for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. Furthermore, seeing your comment regarding illegal activities is concerning, as we don't encourage such affairs in and around our hotel premises. We realize that no explanation of these issues can change yo... read more
Property was fine, but when we arrived to check in there were no available rooms, even though we had prepaid through Expedia two months prior
Business response:
Dear Jenny, We regret to learn about the negative experience you had with your reservation and extend our sincerest apologies for any inconvenience you may have encountered. Please allow us to look into the matter further to determine what went wrong, and we will take the necessary steps to ensure that these issues do not occur in the future. Thank you for bringing this to our attention, and please do not hesitate to reach us if you have any further concerns.Sincerely,Hotel Management
They had oversold the hotel so I did not actually get to check in. They also charged me for the room so now I have to waste time finding Turing to get my money back.
Business response:
Dear Martin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The property was not very clean and a little run down.
Business response:
Dear Shontrella, Thank you for being our guest. Our motto is to deliver a clean and comfortable hotel experience to all guests who enter our door. We are sorry you could not have a pleasant stay and that we did not meet all your expectations. Your notes for updating the room's condition are shared with the relevant team. Also, our housekeeping team is instructed to double-check the rooms before delivering them to the guests. Please give us another chance to show you the outstanding service we typically provide.Sincerely,Hote... read more
Overbooked left me stranded. We prepaid in full. When we showed up at 9pm to check in, we were told that they sold our room out from under us leaving us stranded after a 8 hour drive. The front desk let it slip that they regularly overbook anticipating some no shows and if everyone shows up, oh well. I used to stay at this hotel 30 to 45 nights a year.they have lost me as a customer.
Business response:
Dear charles, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you. Despite our best efforts, unforeseen circumstances can sometimes lead to an overbooked situation. Please rest assured that we take this matter seriously and are actively reviewing these concerns to minimize the chances of such incidents happening again. We value you as a loyal guest and would appreciate the opportunity to make it... read more
Never again at a Extended Stay was terrible The first room we were sent to had not even been cleaned. (Bed unmade, towels on the floor) The second room was at least cleaned. All night long the room above us had something going on all night. People stomping across the floor, furniture being moved all night long. I mean it was to loud to even sleep. The bed was hard as a rock and the sink dripped. We did not sleep at all. There was a no firearms sign on the door. I CARRY ALL THE TIME. ITS MY RIGHT.
Business response:
Dear Roger, Thank you for taking the time to write a review of our hotel. Please accept our sincere apologies for the inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Si... read more
Negative things Would have been nice to have a clock, extra pillows, ice bucket, tv guide & places to eat or order for delivery.
Business response:
Dear Guest, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Please return for a better experience when you travel back to ... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,394 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.