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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lousy Customer Service - at best We booked this hotel a couple of weeks in advance knowing it was a holiday weekend. Glen arrived at the hotel to find the had transferred his reservation to another location. He went to the other location and was told they had cancelled his reservation and given away his room, even though he called at 4pm that afternoon to say his flight would be arriving at 1am and confirm he would be able to check in after 1am for his reservation for that night. He had to drive the several hours home on New... read more
Business response:
Dear Karen, Thank you for posting a review of your recent visit to our hotel. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management
rooms re extremely outdated. fridge made the worst noise all night. unable to sleep. there were two roaches as soon as i walked in. pay the extra 30$ …. not worth it
Business response:
Dear Marisol,Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to have the pleasure of welcoming you back on a future visit.Sincerely,Hotel Management
We booked a room for January 1st because we left for a flight on January 2nd. We have a 1 and 4 year old and had a 7am flight so we wanted to be near the airport. Late on January 1st Extended Stay called us and stated they moved us to a "sister" property due to a housekeeping emergency. "Don't worry it is the same standard and same room to accommodate you." We got to this "sister" hotel around 9pm on January 1st. Our children fell asleep in the car and were screaming when we arrived. When we walked in we were immediately con... read more
Business response:
Dear Makenzie, Thank you for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Place was dirty, rooms, hallways was dirty, staff was fighting
Business response:
Dear Alexis, We apologize for the behavior of our associates and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. Moreover, we apologize for your concerns regarding the lack of housekeeping service in certain areas of our hotel. Please be assured that we have taken note of all the problems you raised to address them promptly, and we hope you will stay with us again for a much-improved experience the next time your... read more
Everyone outside smoking. Room smells bad.
Business response:
Dear Karen, We deeply regret that your recent stay was anything other than satisfying. Our sincere apologies for the inconvenience caused by the unpleasant odor you encountered in your room. We take this matter seriously and will be addressing it with our housekeeping team to ensure a more pleasant and refreshing environment for our guests. Further, we apologize for any displeasure caused by some inconsiderate guests. Your feedback is invaluable in helping us improve our services, and we will review your concerns with the ap... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.