Extended Stay America - Kansas City - Airport

Business response:

Dear Michael, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We also regret your disappointment with our grab-and-go breakfast and that it did not meet your expectations. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay.Sincerely,Hotel Management 

Business response:

Dear Trina, thank you for being our guest. We are sorry you felt that our hotel needs an update. Your comments regarding the same will be shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Once again, we regret letting you down, and we hope you will give us another opportunity to accommodate you so we can replace this experience with a more positive memory!Sincerely,Hotel Management 

Business response:

Dear Muna, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly and work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management 

Business response:

Dear Amanda, first, we want to sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, ... read more

Business response:

Dear Mary, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to all our guests is always our top priority. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area. Sincerely, Hotel Management 

Business response:

Dear Keith, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Also, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen... read more

Business response:

Dear Lorie, thank you for taking the time to review your visit. We hope your overall stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing. Sincerely, Hotel Management 

Business response:

Dear Edward, thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bed. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations, and we hope you give us another opportunity to meet your expectations soon. Sincerely, Hotel Management