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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel didnt respect our reservations we made in advance, when we showed up they wrote on a post it note the address of another hotel further down the interstate to stay at instead even though we chose that one and reserved it based on its location to the airport. The new one we got forced into wasnt clean at all and was very inconvenient. No notice was ever given to me about not respecting my reservation, no phone call, email, or text was ever received.
Business response:
Dear jesse, we are sorry for the issues you experienced with your reservation. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have a future opportunity to welcome you. Sincerely, Hotel Management
hotel changes mr reservations last minute I was booked close to airport. I arrived early took uber to hotel. At the front desk was told the hotel changed my reservations and moved me to another hotel. I had to pay for another uber to get to the new hotel It would have been nice to have been told before i arrived of the changes. It changed my plans to meet with other guess arriving to meet me.
Business response:
Daniel, thank you for your honest evaluation. We are sorry for the inconveniences you encountered as we could not accommodate you and you had to move to another location, and the frustration this might have caused you. Thank you again and we wish you safe travels. Sincerely, Hotel Management
Stains all over the carpet there is a couple stains on the sheets was unaware that I would be beat out of $100 deposit due to being an inexpensively priced hotel where they rent to very questionable individuals. I was told I would be giving it back in the morning they would put it back on the card but when it hang time to check out they said it would take up to 5 to 7 days. What a joke
Business response:
Kevin, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered in your suite. We will follow up with our housekeeping team to ensure we are more diligent in our service delivery. Furthermore, as you are informed, the incidental hold remaining will be refunded back to your account, and this can take your bank 5 to 7 business days to process. We would be grateful for your patience and understanding during this time and hope to welcome you again in the future. Sincerely, Hotel Managem... read more
Terrible place If you’re looking for a drug spot this is it. I couldn’t bring my children there safely to stay, 1 channel worked on the tv, I was a followed to my room by drug addicts daily begging for money and pounding on my door at 3am it smelled of dog urine and when things were brought to the attention of hotel staff they thought it was funny. Worst stay in a hotel I’ve ever experienced
Business response:
Jason, thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.. Sincerely, Hotel Management
Not for you Worn out hotel value was only half what I paid.
I have never written a review before until now, my experience at this hotel has been the worse. My first room had a guest in it, second room was not cleaned, and third room looked like no one cleaned up after a party. The check in staff was truely embarrassed but apparently now one was being responsible for making sure rooms were ready.
Business response:
Derek, thank you for your honest evaluation. We are sorry for the inconvenience you experienced and apologize for the miscommunication that occurred on this particular visit, and we appreciate you being so patient and understanding while our front desk team addressed the issue. This incident has been discussed with our team so we can ensure this is not repeated in the future. We will also address your comments with our housekeeping team regarding the cleanliness issues you encountered with the other rooms and take steps to e... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.