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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk clerk was rude and indifferent. Teach customer service again.
Business response:
Howard, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
The bathroom in our room was not clean. There were hairs from a man trimming his beard all over the counter. I always bring Clorox wipes when I travel, but this is the first time I have had to use them to clean an entire bathroom. I do not recommend this place as they are not doing any cleaning between guests.
Business response:
Heather, thank you for taking the time to evaluate your stay. We regret not meeting your expectations and apologize for the concerns you had with the guest room. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
This was the worst hotel stay ever. First room didn't have a toilet. 2nd room the bed was very uncomfortable and the pillows were like cardboard. Never again.
Business response:
Eric, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and apologize for the inconvenience you experienced during this visit. Even though we are happy, we were able to provide you with another room; we apologize for this incident. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a beautiful experience. Thank you again for your candid feedback, as this helps ... read more
Still have not gotten my 100 deposit back. Lady at desk said it would not ring up normal way under deposit and had to ring up as a room. Not sure if I’ll get it back or not. Room was not the cleanest. Tub had hair in it so I did not use. Bed was clean and cozy.
Business response:
Joey, thank you for your honest evaluation. We regret not meeting your expectations and are sorry for the inconvenience you are experiencing regarding the deposit. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. We also apologize for the cleanliness issues you encountered, and rest assured, we will review this with our housekeeping team to ensure we are more diligent going forward. We hope to have another occasion to meet and even exceed your ex... read more
Absolutely disgusting!!! There was blood on the comforter, dirt and weed on the floor, trash next to the bed, the room smelled like smoke, the smoke alarm was laying in the counter and the bed looked laid on. Immediately left and went to a different hotel.
Business response:
Jeremiah, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Not a good experience. We walked in, a sign saying Masks Required. 5 other guest didnt have them as wel as front desk lady didn't either. I started taking mine off and was told that masks are required. I repeat, the lady didn't have one on. I asked, "seriously? " she said, "yes, hotel policy". I reserved and needed a handicap accessible room. I didn't get one, they were unable to accommodate a change. Instead, our room was on top floor almost as far away from the elevator as you could be There were crumbs all over the floor,... read more
Business response:
Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.