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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a place I would stay again When I arrived there was an argument going on down a hall with the staff and someone staying there over housekeeping. I stood at the front desk for 15 minutes then had to seek out someone for checkin. It is outdated and not a place to stay near the airport if you want quiet, comfort and peace of mind. I will not stay here again although for the 4.5 hours I was there it wasn't expensive. I also could not find anyone for check out so I had to call later 3 times to get someone to tell them I left ... read more
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Dirty room
Business response:
Bruce, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a be... read more
I was the victim of a hate crime and have no i.d. Expedia said I could stay there without ID and so I called ahead just to make sure the desk clerk said no they were canceled my reservation no penalties all would be well with the refund days later I realized that I'm charged $72 for the night even though it was $50 a night online don't know where that total came from when I called the hotel to ask for a refund I spoke to the same lady I spoke to previously and she said there was nothing she could do about it that that was th... read more
Business response:
Thomas, thank you for taking the time to post your feedback. We are very compassionate towards the frustrations you experienced and are sorry for any lack of empathy our front office associate may have shown you. We will discuss this with our staff to ensure this is not repeated. We also regret the matter with regard to the refund. Unfortunately, financial inquiries on reservations made through a third party site must be made through them, and we suggest you get in touch with them directly. If you may have any queries and wo... read more
I was very disappointed this trip. I have stayed at esa several times before. When I made the reservation I was not told that there was no shuttle to the airport nor was I told anything about the 100 dollar deposit. The hotel was not near as clean as it used to be.
Business response:
Thank you for selecting our hotel for your stay. We are sorry for the inconvenience caused due to no shuttle to the airport and the incidental charge policy of our hotel. We apologize for the cleanliness issue and have discussed it with our housekeeping team for quick review and action. We hope you will reconsider us again as we would love the opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
Not clean
Business response:
Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with a clean and comfortable environment, and we are sorry this was delivered in your case. We have shared your comment with our housekeeping team for a quick review. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
cannot recommend very inexpensive in midst of dense population of hotels. However, carpet is stained and dirty; room is very cheaply and poorly lit--so dim couldn't read a newspaper. Bed is NOT comfortable. Odd odor to bedding. Scant bathroom linens. Replacement light bulb for wall lamp unavailable from staff. Not quiet--highway traffic and noise from all surrounding rooms made getting to sleep a challenge. Should have known what I was in for when noticed clock at check-in desk not running.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we failed during this process, and for that, we sincerely apologize. We are working with our Housekeeping and Maintenance team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide ... read more
AVOID THIS HOTEL not recommened for families. Got to the hotel and they did not have the double room that we reserved online. Said they would give us a roll-away bed as an option. I said that was not an option for our family. Then offered 2 single rooms which would work but was not ideal. The front desk person was very rude and did not even apologize that we did not get what we had requested (even though I called the hotel and confirmed the double room 5 days before.) After checking in I asked where the closest entrance and ... read more
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was impacted by several issues. All of your concerns are alarming and we are taking appropriate steps and reviewing our procedures so that these incidents do not happen again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.