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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for a double room and they did not have when I arrived.
Business response:
Thank you, Iliana, for your feedback. We regret that the room you requested was unavailable, and we apologize for the frustration this undoubtedly caused. We know apologies will not make up for the inconvenience, but we indeed are sorry. We hope to have an opportunity to better your experience with us whenever your travels bring you back to the area. Sincerely, Hotel Management
Property was run down and listed amenities were not available. Different reasons were given, yet the Hilton down the street had all of their amenities available
Business response:
Timothy, Thank you for staying with us during your recent visit to this area. We appreciate your review and hope you will accept our apologies for not being able to provide you with the amenities you asked for. We will discuss your feedback with our team to find out what went wrong during your stay. We hope you will give us another chance to provide you with the exceptional service you deserve in the near future. Sincerely, Hotel Management
The back exterior door's key card system didn't work. However, someone found a way to deal with it by putting a rock in the jamb to keep the door open 24/7. The elevator didn't work. I had to get the key to my room door reset 3 times before it worked. If course, that meant 3 trips down and up the stairs because... but, I digress. This property requires a deposit? Better hotels than this have no such policy.
Business response:
Thank you for posting a review of your stay. We are sorry that your experience during your stay with us was not up to par and that we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our Maintenance team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and we assure you we will. We hope you will consider ... read more
Unsafe hotel room Room was unsafe and the only one available. Door was sprung and wouldn't lock. Door closure was broken so door was difficult to operate. Asked for another room but not available. Repair not available. Cancelation not available after 6pm.
Business response:
Gregory, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manageme... read more
This was possibly the worst place I have stayed. It was filthy, the check out employee was rude, there was no breakfast even though it said breakfast included, there wasn't even coffee. The worst problem was the shower in my room. It was not only broken, but the floor was cracked and had a huge hole in it. The water barely came out and within moments you were standing in inches of water because it wouldn't drain. Very dirty, worn room. Staff was hard to find (probably hiding to avoid guests because they know the place is a d... read more
Business response:
Thank you for evaluating your stay with us. We regret not meeting your expectations and apologize for the difficulties you encountered. We will share your comments with our housekeeping and maintenance teams and take steps to ensure we are more diligent going forward. We will also share your comments with our front desk team regarding the service issues you faced and take steps to make sure we are more consistent in our service delivery. We hope you will give us a second chance to deliver the type of experience you should al... read more
Zero Stars! DO NOT STAY HERE! It’s rated a 7 but we are pretty sure this was ground zero for Covid-19. A Porsche pulled up when we arrived and we watched a drug deal. The room smelled like an armpit. There were hairs in the bathroom. We immediately left and got a hotel room across the street. They were nice and refunded our stay. Horrible!
Business response:
Mitchell, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
After scanning my license when i was trying to check in, they said i was on their DNR list and could not give me my room i reserved months ago through expedia.I called and talked with someone after that...but nothing came of that so i went down the road and got myself a room at super8.
Business response:
Sean, thank you for taking the time to evaluate your stay. We apologize for the predicament with your reservation and realize you must be frustrated. We will review this with our team to see what transpired. Thank you again, and we appreciate your feedback. Sincerely, Hotel Management
NOISE - from mechanical equipment - it kept waking me up all night long. No breakfast as promised on Expedia. This place is the Motel6 of extended stay hotels!
Business response:
Christopher, thank you for the candid review. We regret your disappointment regarding the breakfast and are sorry for the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.