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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a disgusting place to stay. The room was filthy, the beds were rumpled and carelessly made. There is a hole in the middle of the bathtub. To get to the front door, we had to pass through cigarette smoke because the employees and their friends had established a permanent smoking section right by the front door. They stayed there all day and late into the night partying and being loud. Thoroughly disgusted!!
Business response:
Thank you for your honest evaluation. We regret the noise disturbance you encountered and that our beds were not to your comfort. We also apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you outlined and make sure the problem is resolved immediately. We would like the opportunity to serve you better in the future and hope you... read more
We used this property last minute based on previous reviews. At checkin we were asked for a $100 deposit that was not disclosed in the fine print upon booking. My father needed lower level or close to elevator, but he had already been assigned a room that could not be changed. The room was dirty, footprint on the bathroom wall, layer of grime on fridge, smears all over cabinets. In the morning the free breakfast advertised had been discontinued 8/1/2021. Just disappointing all the way around.
Business response:
Thank you for the feedback regarding your recent stay. We regret we were not able to accommodate you in the room of your choice and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
No breakfast, no room cleaning, bad smell
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we arevery sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us ... read more
Was extremely dirty, there was a rotting lime under the bed, hair all over the bathroom sheets had what looked like blood stains on them. The head board was filthy you could see the outline of someone's head on it so gross. Ended up not staying and driving the rest of the way home in the middle of the night. Never again!
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The hotel was disgusting and dirty. I didn’t end up staying in it. I went somewhere else
Business response:
Jennifer, thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
It is close to MCI airport, but other than that, pay the extra $$$ to stay somewhere else. The room had food crumbs everywhere, food in the sink, hair on the toilet and in the shower, and sticky food remenants on the counters. The staff spent more time outside smoking with friends than working. It's cheap and you do get what you're paying for, a fairly unclean experience.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The young lady who was working the front desk is the only positive outcome and handled my situation with great leadership. I won't use this app again because it's misleading in advertisements and leaving people out in the cold for not making us aware of the 100$ deposit before we pay. If I would not have had 100, I wouldn't had been able to check in at all and no refunds...pretty crappy not to let people know
Business response:
It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
When we checked into our room, the door was open. We put our bags in and left. When we got back from our errands, we noticed the room was dirty, the bed sheets had hair and stains, and bathroom was extremely dirty. We did get to switch rooms but it was an inconvenience. We went to ask for more shampoo and had to wait 15-20 minutes before anyone came to front desk. They were in the office and not coming out.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Our hotel room was filthy: blood on the sink, toothpaste in the sink, trash wasn’t empty, chip crumbs in the sheets, hair in the bathtub. The beds were made, but the sheets had not been changed. We will not be staying there again. However, the woman at the front desk was very helpful & gave me cleaning supplies & clean linens.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will consider giving us another opportunity to host you in the future and to welcome you ba... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.