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Extended Stay America - Kansas City - Airport
- Hotels
- Kansas City, MO
About this business
Location details
11712 NW Plaza Cir., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean
Business response:
Thank you for the candid review. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Very dirty, didn’t look like they even changed the sheets from previous guest, still hair all over sheets. Toilet was not cleaned still had stains and hair from other guest. For an extended stay you would think they have some plates or silverware but didn’t even have paper towels. The outside of the hotel was dirty with trash that doesn’t look like it’s been taken out in days. Went to complain and check out to staff but waited almost 30 minutes and nobody even came to the desk.
Business response:
Thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will consider giving u... read more
Room was
Business response:
Thomas, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
The room was dirty, the bed rock hard. There is no other places around this location to eat at or go to & ubers are not readily available.
Business response:
Angela, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we are sorry that our location was not ideal for ... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport
How is Extended Stay America - Kansas City - Airport rated?
Extended Stay America - Kansas City - Airport has a 3.4 star rating with 2,393 reviews.
When is Extended Stay America - Kansas City - Airport open?
Extended Stay America - Kansas City - Airport is open now. It will close tomorrow at 12:00 a.m.