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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Aweful place to stay The room was so dirty we had to clean surfaces to put our belongings down no water pressure and staff was not friendly and the bed was hard as a rock will never stay there again!!!
Business response:
Dear Robin, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your feedback; we... read more
Very rundown property. Carpet in the rooms isn’t really carpet, with numerous stains. Bugs coming out of the floorboards and cabinets. Countertop was warped. Would never stay there again. We left a night early.
Business response:
Dear Todd, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We are also sorry for your concerns about the carpet in your room; thank you for bringing this to our attention. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We follow the most rigorous industry standards regarding our rooms' cleanli... read more
The room had a lot of bugs in it and the floor wasn't vacuumed. It was very dirty and made me wonder what else was there. We had to leave. No way I was spending a night there.
Business response:
Dear Michael, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider... read more
Bed wasn’t great. Sheets felt like they were mostly sandpaper.
Business response:
Dear Brandon, thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
This was the worst hotel I have been to in years the desk clerk was asleep on the desk when I got there, sent us to a room that had a person alreayin it, and then then bathroom sink didn't work. To add to all that it smelled awful.
Business response:
Dear Guest, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We are reviewing this matter with our team. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Our maintenance team has been informed about the same. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Not happy at all The room didn’t have a kids channel and my daughter was crying so we ask the clerk if we could get a refund and she said that her manager would be able to process the refund so we left. A few days later we called the hotel to ask about the refund and they said that because I booked the room through a third party they couldn’t process the refund. I called hotels.com and they talked to the hotel and they said they were not going to give me a refund. This is the last time I use hotels.com or Extended Stay Ameri... read more
Business response:
Dear Yara, thank you for choosing our hotel on your visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management
This is the worst decision I made to book this place This is a very danger place, nasty, bad smelly, danger auspicios People there watching me when I was in the room… no I run from there righ away I lost my money
Business response:
Dear frania, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. Again, we are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.