This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Heaven help you if you have a delayed flight that lands after hours (i. e. midnight). This hotel is listed as a 24 hour open location. I had a booking but because of a late plane I didn’t get in until almost 2:00 AM. I was told I could not stay because a “audit” had cleared my reservation out, and I could not check in until 3 that afternoon, which did me no good, because I was headed back out that night. I had to check in to a very old, gross motel room at 3:00 AM. I should not have had to go elsewhere, especially when my ro... read more
Business response:
Dear Erin, Thank you for staying with us and taking the time to post your review. We sincerely apologize for any inconvenience you have experienced upon your arrival. We understand that this situation may have caused frustration, and we're taking steps to prevent it from happening again. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. Thank you again. We hope to make your next stay a complete success.Sincerely,Hot... read more
Noises. People above us had a child that ran back and forth and jumped up and down for hours. Everything shook each time. Dogs could be heard in the hall way barking. Room was somewhat clean but carpets were dirty. It was an “extended stay” but had nothing to cook or eat with. Only had a red and hot plates. Breakfast was well not much. Muffin, granola bar, instant oatmeal and coffee was all they had. Won’t be back here again.
Business response:
Dear Glenna, We thank you for choosing to stay with us and apologize for not meeting your expectations. We are sorry for the housekeeping oversight and the breakfast option that fell short of your expectations, and we understand the noise concerns during your visit and its impact on your overall comfort. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. We hope to make your next stay with us outstanding in every way possible. In the future, please ... read more
Ants issue Four days of no water at night Carpet soiled Smelled like wet socks.
Business response:
Dear Edilberto, We understand that we did not live up to our commitment to provide impeccably clean and hygienic accommodations, and we apologize for any inconvenience caused by the presence of ants and disruption in the water supply. We assure you that we have taken significant measures to address these issues and prevent them from happening again. Our team is fully committed to making things right and ensuring our valued guests have a more enjoyable and satisfying stay with us.Sincerely,Hotel Management
Disappointed Barley had water pressure to the shower and sink in bathroom. Couldn't take showers due to the low pressure. Tv remote half worked. Bed was comfy and room was clean.
Business response:
Dear Ashley, Thank you for providing feedback on your recent stay. We are delighted that you found your room and bed comfortable. However, we apologize for any inconvenience caused by the remote and low water pressure issues. We understand how crucial it is to have a satisfying shower experience, and we regret any frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a smoother water flow for our guests. We hope you will consider giving us another chance to provide you with the r... read more
I thought for the cost I could stay here, but the smell of urine was overwhelming, the bed and linens were so uncomfortable. The laundry was not accessible and there was not ice and limited vending for an extended stay. It was a waste of several hundred dollars!
Business response:
Dear Kari, Please accept our apologies for the disappointing experience you had with us, as this is far from what we want our guests to experience. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals to address them promptly and ensure our guests receive the best experience they deserve. We hope you will stay with us agai... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.