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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room stunk of B.O.
Business response:
Dear Guest, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Shady Shady Shady. Management is very Shady and the way the billing is done here is so wrong and shady. They bill unlike any other hotel even same name hotels we’ve stayed at. They over bill. They call your character into question just to make themselves feel better. We will not ever stay there again.
Business response:
Dear Shannon, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. Please allow us to check the situation you mentioned to see what went wrong. Meanwhile, please reach out to us at the hotel so we can review the charges and assist you further. We appreciate your patience, and we hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management
Cancellation difficulties Did NOT check in because clerk informed me they discontinued airport shuttle, which was needed for our trip. Said they'd cancel my reservation but needed to go through Hotels.com to cancel. Tried to do so but only got chatbot which wouldn't acknowledge my reservation number
Business response:
Dear Anthony, thank you for your review and for choosing our hotel. We certainly apologize for the issues you encountered with your reservation which led to your disappointing stay. Our hotel has a standard cancellation policy that applies in most situations, such as yours. If you made a reservation through a third-party, prepaid booking site, you must make inquiries through them. We recommend that you connect with them directly for a resolution regarding your concerns. We appreciate your patience and hope you will allow us ... read more
Hotel was dirty! Bathroom door was filthy and hair in the fridge and dirt and grime on the fridge door. Remotes didn’t work for tv either.
Business response:
Dear Sara, thank you for being our guest. We realize the importance of first impressions. Fresh and clean accommodations are a must to set the tone for a great stay, and we apologize for any oversights in your room's preparation by our housekeeping team. Your feedback is shared with them to ensure such issues do not arise and are addressed well. Please give us another chance to prove that we have changed and take your comments seriously.SincerelyHotel Management
So bare bones that they didn’t even have hangers in the closet. Charged a security deposit that was more than the cost of the room and had to review and sign a long document of conditions. Free breakfast was pathetic. Despite being an airport location, no shuttle service to the airport.
Business response:
Dear Rebecca, thank you for choosing to stay at our hotel. We are very disappointed to read about the issues you encountered. Please accept our apologies for not delivering the exceptional stay you deserved. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
More like "Stay away America" This hotel was gross. First they gave away our reservation and then took forever to provide us "an upgraded room" for the same price. What a joke. The room was dirty and cramped. Old and outdated. The pull out couch bed was broke. Do not recommend
Business response:
Dear Adrienne, thank you for staying with us. We are also sorry for the issues you experienced with the front desk. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are grateful for your feedback that helps us improve our guest experience, and we hope you will stay with us again the next time you visit our city.Sin... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.