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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mold in the room and hard bed and dirty room The halls smelled like food and moldy stuff. Found mold growing in the windows in our room which I get super sick from mold. Floor was dirty and hadn’t been vacuumed in room cause my socks were gross. Towel rack was falling off wall. Bed was so hard and uncomfortable. Check in person we had to find cause there was no way to get a hold of him. Check out time no one was at desk. Never staying here again.
Business response:
Nathan, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
They gave our room away Front desk staff was very nice. However, it took a LONG time to check in just to find out the room we had booked wasn’t available. We were told we were being upgraded to a better room but when we go to the room it only had 1 queen bed (we’re a family of 5 adults and teenagers!). We were then moved to a room with 2 queen beds, which was still smaller than what we’d booked. The air conditioning didn’t work right! Overall very frustrating situation
Business response:
Thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Avoid The place is terrible. Not clean, poor maintenance, poor service, smelly, noisy and everything they do seems to be to increase their profit and reduce your comfort.
Business response:
Mark, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I would not stay here again. Our shower was broken and never fixed. The coffee maker in the lobby was broken for 3 days. When fixed, there was no coffee/creamer or cups. They charge $100 damage deposit which is returned after they clean your room. There was no dish soap for the dishes. Staff was very friendly and gave us items we needed (dishes, soap, toilet paper). But, the amenities are very lacking.
Business response:
Thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your bathroom. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved.Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communicates this more clearly going forward. Again, we apologize for any inconveni... read more
This is not a hotel. its a really crappy slummy apartment building. the room I was offered had cockroaches, a broken countertop, a broken shower. It was horrible. you've been warned.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Beware of property not forewarn you and not warn you that leaving the hotel for your stay when they call police. I was told to call me it’s not their job to inform you only call police. Even with the fact that the hotel gave access to my room to a person who is not registered. Upon checking in in two more times I had to get you access keys because they were not work I had to provide my ID. Also at the end wouldn’t place where escorting me off and dealing with the templates they repeatedly kept kind individual caused the inci... read more
Business response:
Thank you for your review and the details surrounding your stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We also regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Please give us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Poor Hotel and Lies with unexpected $100 deposit. When I checked I was told I had to pay a unexpected $100 deposit. I was told I would get it back when we checked out. That was a lie...it’s 7-10 business days. The room was stinky like someone lived in the room previously. I will never stay at this place again. Lies lies and lies.
Business response:
Thank you very much for staying with us and taking the time to leave feedback. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. Also, your concern regarding your room will be shared with our housekeeping team so that corrective measures can be taken. Thank you once again, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.