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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a mix-up at check-in. The front desk was very apologetic, but it took a while to resolve, and it was already late at night. Terrible smell of cigarette smoke coming into the room, despite being a non-smoking establishment. Noisy heating system. A roach ran across the bed the morning of our checkout.
Business response:
Sara, thank you for choosing our hotel and being our guest. We want to apologize for the reservations-related confusion you encountered with our front desk and are happy to learn your associates solved it to your satisfaction. We are also sorry for the smoke smell and want to inform you that we adhere to a strict no-smoking policy, but we do have violators of the rule on rare occasions. We certainly understand the frustration you experienced and are very grateful for your patience. That said, we assure you that we do everyth... read more
it was lousy; They had not told me that I would have to pay a deposit and also that the only way to pay that deposit would be with a credit card only. Since I didn't have a credit card at the time, I offered to pay cash or with my debit card but they said no. As they did not give me any alternative, I had to cancel and go to sleep at the airport. Appalling; I don't recommend that place at all.
Business response:
Thank you for posting a review of your stay with us. We are sorry we could not accommodate you due to our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, ... read more
They said they serve breakfast BUT they don’t actually have anything besides terrible coffee and overpriced vending machine food.
Business response:
William, thank you for taking the time to review your stay with us. We are also sorry for your disappointment with our grab-and-go breakfast. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Was in a room where people beside me and above me woke up at 4am and started talking until 7am, hair dryer was not functional, in general, this was a very bad experience.
Business response:
We are glad you stayed with us recently and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is available to resolve issues, and we are sorry we were not aware of the noise problem as we would have been happy to try and resolve the issue or move you to another suite. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerel... read more
The property looks okay but our rooms heating and cooling system was so loud and it says breakfast included when they are not serving and didnt let you know online or when you check in. Limited staff the bathroom door locked itself
Business response:
Kaneisha, thank you for taking the time to share your feedback. We regret not meeting your expectations and apologize for the inconvenience you experienced. We will review this with our maintenance team and make sure the problems are resolved immediately. We will also share your comments with our housekeeping team regarding the cleanliness issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this vi... read more
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.