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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy Room Room was filthy. Hotel in general was dirty. Never again.
Business response:
Dear Phillip, thank you for your honest comments about your stay with us. We are sorry for the housekeeping issues you encountered, which resulted in a disappointing stay. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on y... read more
Dirty Service at desk was alright, but once got to the hotel room it was dirty. The toilet hadn’t been cleaned or even flushed so the bathroom smelled terrible. Already ruined the stay. There was sticky spots on the floor in the little kitchen area, and during the night I found two cockroaches scurrying in the bathroom. Not to mention who ever was in the room above sounded like they were almost purposely stomping around making it hard to sleep. It was one of the grossest places I have ever stayed in. I normally never do revi... read more
Business response:
Dear Guest, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management
At least the bed was clean. The room smelt musty, the bathroom sink was clogged, and breakfast was a joke. All they had was bite size mufffins and coffee. You had to pay for juice and they had vending machine. Probably won’t stay there again.
Business response:
Dear Valeri, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in the preparation of your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience. Also, we have noted your breakfast concerns and shared them with the team to guide them in planning more choices. We welcome the opportunity to prove ourselves again as your trusted hotel while ... read more
Aweful place to stay The room was so dirty we had to clean surfaces to put our belongings down no water pressure and staff was not friendly and the bed was hard as a rock will never stay there again!!!
Business response:
Dear Robin, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your feedback; we... read more
Very rundown property. Carpet in the rooms isn’t really carpet, with numerous stains. Bugs coming out of the floorboards and cabinets. Countertop was warped. Would never stay there again. We left a night early.
Business response:
Dear Todd, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. We are also sorry for your concerns about the carpet in your room; thank you for bringing this to our attention. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We follow the most rigorous industry standards regarding our rooms' cleanli... read more
The room had a lot of bugs in it and the floor wasn't vacuumed. It was very dirty and made me wonder what else was there. We had to leave. No way I was spending a night there.
Business response:
Dear Michael, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider... read more
Bed wasn’t great. Sheets felt like they were mostly sandpaper.
Business response:
Dear Brandon, thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. We value our guests and their recommendations and will share your comments with our leadership team. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
This was the worst hotel I have been to in years the desk clerk was asleep on the desk when I got there, sent us to a room that had a person alreayin it, and then then bathroom sink didn't work. To add to all that it smelled awful.
Business response:
Dear Guest, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. We are reviewing this matter with our team. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. Our maintenance team has been informed about the same. We hope you will allow us to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,818 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.