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Extended Stay America - Kansas City - Airport - Tiffany Springs
- Hotels
- Kansas City, MO
About this business
Location details
9701 N. Shannon Ave., Kansas City, MO, 64153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware of property not forewarn you and not warn you that leaving the hotel for your stay when they call police. I was told to call me it’s not their job to inform you only call police. Even with the fact that the hotel gave access to my room to a person who is not registered. Upon checking in in two more times I had to get you access keys because they were not work I had to provide my ID. Also at the end wouldn’t place where escorting me off and dealing with the templates they repeatedly kept kind individual caused the inci... read more
Business response:
Thank you for your review and the details surrounding your stay. We appreciate you bringing these issues to our attention. Our team's priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We also regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Please give us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Poor Hotel and Lies with unexpected $100 deposit. When I checked I was told I had to pay a unexpected $100 deposit. I was told I would get it back when we checked out. That was a lie...it’s 7-10 business days. The room was stinky like someone lived in the room previously. I will never stay at this place again. Lies lies and lies.
Business response:
Thank you very much for staying with us and taking the time to leave feedback. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. Also, your concern regarding your room will be shared with our housekeeping team so that corrective measures can be taken. Thank you once again, and we hope to see you again soon. Sincerely, Hotel Management
If you make a reservation for this hotel it doesn't mean anything. We showed up to check in and they where full. . So it is a first come first serve hotel. Sad i liked the place.
Business response:
Thank you for your review. We are sorry you were unable to stay with us this time and regret the inconvenience caused. We are reviewing this situation with our team to see what went wrong, so we can avoid this in the future. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Frustrating weekend. Reservation was wrong from the beginning they didn't have the room we reserved. So had 3 adults in a 1 queen bed room. Tried to get extra pillows said they didn't have any. Trying to get my rate reduced to the room we had and can't seem to get that done no one will call me back.
Business response:
Steven, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Staff and guests not wearing masks, Sofa bed not clean.
Business response:
Thank you for the review. We want to apologize for any oversights in your room's preparation. We take these comments very seriously and use them to improve our guest experience. Also, we appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter as our guests' and employees' safety is essential. We will look into these concerns, and we thank you for your time and consideration. Sincerely, Hotel Management
BAD, BAD, BAD. ANYWHERE ELSE IS BETTER. BELIEVE ME Booking was easy and uneventful, as usual. But when got to hotel to check-in, was informed of $100 security deposit. It was not disclosed before booking res. I had just spent all of money for 2 nights and food to cook, as the room had kitchenette. My reservation was non-refundable, so I would be out the money spent for 2 nights. I explained that there was no notice about deposit on website and of my monetary situation, and asked to speak with manager. Associate behind desk c... read more
Business response:
Thank you very much for staying with us and taking the time to leave feedback. We are sorry our team did not provide you with a clear explanation of the charges during the check-in process. Thank you once again, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Airport - Tiffany Springs
How is Extended Stay America - Kansas City - Airport - Tiffany Springs rated?
Extended Stay America - Kansas City - Airport - Tiffany Springs has a 3.3 star rating with 1,734 reviews.
When is Extended Stay America - Kansas City - Airport - Tiffany Springs open?
Extended Stay America - Kansas City - Airport - Tiffany Springs is open now. It will close tomorrow at 12:00 a.m.