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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No smoking please Main problems was the encouragement of smoking outside the enterances to the hotel. Guests were smoking profusly at the doors, and it appeared that the hotel accomodated them by using a decrotive planter; for plants, as a giant ash tray. The hotel had a sign that read something to the effect of, " No Smoking - 100 feet from hotel lobby". Such a sign should be placed at all enterances.
Business response:
Thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, but we are sorry that the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, Hotel Management
Affordable hotel venue walking distance to leisure The hotel is perfect locale to museums and shops. I wasn't to far from versatile fun. I would stay here again, convenient location. The entire hallway smelled like a wet dog, right into my room. I just became accustomed to it because it could have smelled like cigarettes butts. I picked this hotel for it's free breakfast, but it was grab and go not hot, made me sad. Overall good clean towels, hand towels and washcloth. The room had the BASIC ammenities
Business response:
Dannie, thank you for taking the time to write a review of our hotel. We are happy to know you were satisfied with your room and that you liked our convenient location. However, we are sorry for the odor issue you had and the inconvenience it caused. We hope you will give us the opportunity to host you again on your next visit to our area. Sincerely, Hotel Management
It is nice because it is close to country club plaza
Business response:
Thank you for the review of your visit to our hotel. We are happy to know you liked our convenient location and had an overall good stay here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Cesar, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Good Our stay was good, but the A/C and heat was not working appropriately.
Business response:
Thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects of your stay. Your feedback will be shared with the maintenance team to fix the issue immediately. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management
Great location and price The staff were very nice and I love the location, free parking, etc. However, the hotel would REALLY benefit from a good vacuuming. I've stayed here before and it has not been this bad. The floors everywhere needed vacuumed and the elevator floors were sticky our entire stay.
Business response:
Thanks for staying at our hotel. We are glad to read you liked our convenient location and that you had an overall nice stay. However, we are sorry for the cleanliness issue you had and regret the inconvenience caused. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Affordable The room smelled kinda bad when we first entered. Once we aired it out it was fine. The inside of the hotel also smelled odd. For the price it wasn’t a bad place to stay.
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are glad to know you had a pleasant stay and that you found us to be affordable. However, we are sorry you were not happy with the cleanliness of our property and regret the inconvenience caused. Your concern has been shared with our Housekeeping team to see where we went wrong so we can make any necessary improvements to our processes. We hope you will give us another opportunity to provide you with an excellent visit. Sincerely, Hotel Management
Best Stay Ever!!!!! I loved this hotel. The staff was so friendly. I will definitely stay the again. My room was so comfortable and quiet. I had the best time there.
Business response:
Subrinia, thank you for being our guest. We are delighted to read you were overwhelmed with the service offered by our staff and that you had a comfortable stay here. Your praises have been shared with the entire team for exceeding your expectations. On behalf of everyone here, we would love to serve you again soon when at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.