Extended Stay America - Kansas City - Country Club Plaza

Business response:

Thank you for the review of your visit to our hotel. We are happy to know you liked our convenient location and had an overall good stay here. It was our pleasure serving you, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Cesar, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you had a good time here and were satisfied with most aspects of your stay. Your feedback will be shared with the maintenance team to fix the issue immediately. We hope this didn’t overshadow your otherwise great stay and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

Thanks for staying at our hotel. We are glad to read you liked our convenient location and that you had an overall nice stay. However, we are sorry for the cleanliness issue you had and regret the inconvenience caused. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and for the feedback. We are glad to know you had a pleasant stay and that you found us to be affordable. However, we are sorry you were not happy with the cleanliness of our property and regret the inconvenience caused. Your concern has been shared with our Housekeeping team to see where we went wrong so we can make any necessary improvements to our processes. We hope you will give us another opportunity to provide you with an excellent visit. Sincerely, Hotel Management 

Business response:

Subrinia, thank you for being our guest. We are delighted to read you were overwhelmed with the service offered by our staff and that you had a comfortable stay here. Your praises have been shared with the entire team for exceeding your expectations. On behalf of everyone here, we would love to serve you again soon when at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Robert, thank you for evaluating your stay. We are glad to know you liked the service and that you found us to be affordable. We value your observation and have taken a note of it. We hope to have another chance of welcoming you back when in the area. Sincerely, Hotel Management 

Business response:

Joan, thank you for staying at Extended Stay America. We are glad to read you liked your comfortable room and our convenient location. We value your feedback as it will help us improve moving forward. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management