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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bargain Front desk service was exceptional! Best Price in the area. Overall cleanliness could be improved.
Business response:
Robert, thank you for evaluating your stay. We are glad to know you liked the service and that you found us to be affordable. We value your observation and have taken a note of it. We hope to have another chance of welcoming you back when in the area. Sincerely, Hotel Management
Mostly good There was only one plastic cup in room, and no list of TV stations. The room was lovely and clean, with a kitchen area and at a good price. The grab and go breakfast was gone by 9:30 Sat am. There's a McD close though (diving, not walking). Very near the Plaza. Will! Likely stay there again. Ample free parking!
Business response:
Joan, thank you for staying at Extended Stay America. We are glad to read you liked your comfortable room and our convenient location. We value your feedback as it will help us improve moving forward. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Debra, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Adiquite Nothing fancy room was ok. Was last minute say so did not do research. Hallways smelled like Someone several people smoking pot and filled the hotel with smells. The guest of this hotel attracts is not the best but what do you expect for the price.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Salvador, thank you for your four-star feedback. We are delighted we met your expectations, and you had a pleasant stay. On behalf of everyone here, we look forward to welcoming you back at Extended Stay America for another outstanding experience Sincerely, Hotel Management
Great! Comfortable beds. Friendly staff. Would stay here again!
Business response:
Thanks for being our guest at Extended Stay America and for the excellent feedback. We are thrilled to read you loved the comfort of your bed and that you were satisfied with the service offered by our staff. It is a pleasure knowing your stay with us was enjoyable, and we look forward to your many more visits when in the area. Sincerely, Hotel Management
The people are very nice and helpful. However, the facility is really worn out. We encountered a broken toilet in one room and then a broken bathroom door in another.
Business response:
Thanks for being our guest. We are happy to know you had an overall pleasant stay and that we met some of your expectations. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concern has been shared with the maintenance team to improve our guest’s experience moving forward. It was a pleasure hosting you, and we hope to serve you again when in the area. Sincerely, Hotel Management
Good price for location Hotel was okay, nothing remarkable but a good price for the location
Business response:
Teresa, thank you for reviewing us. We are happy to read you had an overall pleasant stay and that you found us to be a good value for money. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel management
So so When registering clerk probably said 2 words. Driver’s license and credit card. Did not direct us to where room was located. Had to ask same clerk on checkout for a receipt. Bathroom in room had not been cleaned very well hair around sink and mold on shower curtain. Outside of these items stay was adequate.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.