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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great! Comfortable beds. Friendly staff. Would stay here again!
Business response:
Thanks for being our guest at Extended Stay America and for the excellent feedback. We are thrilled to read you loved the comfort of your bed and that you were satisfied with the service offered by our staff. It is a pleasure knowing your stay with us was enjoyable, and we look forward to your many more visits when in the area. Sincerely, Hotel Management
The people are very nice and helpful. However, the facility is really worn out. We encountered a broken toilet in one room and then a broken bathroom door in another.
Business response:
Thanks for being our guest. We are happy to know you had an overall pleasant stay and that we met some of your expectations. However, we are sorry for the issue you experienced and regret the inconvenience caused. Your concern has been shared with the maintenance team to improve our guest’s experience moving forward. It was a pleasure hosting you, and we hope to serve you again when in the area. Sincerely, Hotel Management
Good price for location Hotel was okay, nothing remarkable but a good price for the location
Business response:
Teresa, thank you for reviewing us. We are happy to read you had an overall pleasant stay and that you found us to be a good value for money. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel management
So so When registering clerk probably said 2 words. Driver’s license and credit card. Did not direct us to where room was located. Had to ask same clerk on checkout for a receipt. Bathroom in room had not been cleaned very well hair around sink and mold on shower curtain. Outside of these items stay was adequate.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and service issues you experienced while here. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Concerned with Changes We like this place, but some things have changed since our last stay a few months ago. Three different staff members parking in the handicap during various shifts, front desk not very friendly this time and staff by on their phones or with headphones on in the office and adjacent sitting area - as if they are bored. Trash at the back door never changed over the weekend - just piled up higher, and it was full when we arrived Friday at 3 PM. We've stayed there 4 or 5 time over the past two years while vi... read more
Business response:
Tony, thank you for being loyal towards our brand. We strive to consistently deliver exceptional service, and we apologize that your experience was disappointing. We have discussed your feedback with the appropriate department heads to ensure these mistakes are not repeated in the future. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read were satisfied with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Drew, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
the pictures are definitely decieving. It is close to the Plaza but that’s about all that it has going for it. Smoke detectors hanging from the ceiling, for being a non smoking room it smelled like smoke.
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Hotel Management
It was ok could be better especially being right next to the plaza.
Business response:
Thank you for being our guest. We are pleased you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.