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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice overnight stay Stayed here after our firm Christmas Party. Was close enough so we didn't have to drive home and wanted to view holiday lights. (Could only partially see them.) Should not advertise a "free breakfast" as it was more of a "snack" than breakfast.
Business response:
Karen, thank you for choosing Extended Stay America for your overnight night stay. We are delighted to read you had a comfortable stay and that our location was perfect for your needs. Your feedback in regard to breakfast will be shared with our food and beverage team. We look forward to welcoming you back again whenever your travels bring you back to this area. Sincerely, Hotel Management
Thank goodness they had a room We had to leave the first place we booked and KC hotels were filled to the brim. Thank goodness for Expedia finding a place and it was very clean the guy at the desk Shavaliae(sp?) was GREAT. Nice Neighborhood very safe. Uber came in seconds.
Business response:
Julianne, thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and courteous service provided by our front desk staff. We will be sure to share your compliments with the associate mentioned. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Just an okay hotel Hotel staff was not that friendly. First room had a leaky ceiling and hotel staff was surprised I wanted to switch rooms. Second room smelled like smoke and housekeeping never came by to restock towels or shampoo. Overall, do not recommend this hotel.
Business response:
Thank you for being a guest at our hotel. We are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your comments with our team to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
The only issue we had was that the mattress was extremely firm; firm enough to be uncomfortable.
Business response:
Thank you for being our guest at Extended Stay America. It’s good to know you enjoyed your overall visit and were impressed with most aspects of our hotel. However, we are sorry you found the bed in your room to be uncomfortable. We sorry we were not aware of this as we would have been happy to try and resolve the issue or move you to another suite. Thanks again for your feedback, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Close to the art school and museums. Lots of room, bet was fine. Low cost. Coffee in the morning with some muffins and granola bars (that was almost it, but the coffee was good). Convenient location for my purposes. Room was very spacious. Kitchen would have been handy if we wanted to eat in, but we did not as we were visiting folk.
Business response:
Tom, thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked our convenient location close to the points of your interest and that you were impressed with your spacious room along with the great value we offer. It was a pleasure having you as our guest, and we would love to welcome you back soon. Sincerely, Hotel Management
Good Value near Country Club Plaza This was a good priced hotel in the Country Club Plaza area of Kansas City. The hotel had a nice sized parking lot and was within easy walking distance of the plaza. The room itself was large and clean.
Business response:
Clarissa, thanks for staying at Extended Stay America and for the wonderful feedback. It is a pleasure knowing you were benefitted with our convenient location and that you were impressed with your spacious room and the facilities we offer. Thanks again, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
April, thank you for being our guest. We are pleased you overall enjoyed your stay but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon when in the area. Sincerely, Hotel Management
Awakenings Elevators ring at every floor at all hours. Sleep in the AM is not possible. Location is the only thing keeping this place in business. What they could make up in service they don't, it's their worst attribute. Solo only here.
Business response:
Thank you for sharing your feedback. We are happy your overall stay was pleasant but sorry for the noise issues you experienced and for our failure to address them to your satisfaction. We apologize for the disruptions and hope you will consider staying with us again so we can demonstrate the superb hospitality that you should have received on this visit. Sincerely, Hotel Management
Business response:
Susan, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and they will be pleased with your rating. We look forward to your next visit when in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.