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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Concerned with Changes We like this place, but some things have changed since our last stay a few months ago. Three different staff members parking in the handicap during various shifts, front desk not very friendly this time and staff by on their phones or with headphones on in the office and adjacent sitting area - as if they are bored. Trash at the back door never changed over the weekend - just piled up higher, and it was full when we arrived Friday at 3 PM. We've stayed there 4 or 5 time over the past two years while vi... read more
Business response:
Tony, thank you for being loyal towards our brand. We strive to consistently deliver exceptional service, and we apologize that your experience was disappointing. We have discussed your feedback with the appropriate department heads to ensure these mistakes are not repeated in the future. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Thanks so much for staying at Extended Stay America and for the feedback. We are glad to read were satisfied with everything we offer and that you had an enjoyable stay. It was a pleasure having you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Drew, thank you for being our guest and for sharing your feedback. We are happy you enjoyed your overall stay. However, we are sorry we missed meeting some of your expectations and regret if any inconvenience caused. Thanks again, and we hope you will visit us when in our area. Sincerely, Hotel Management
the pictures are definitely decieving. It is close to the Plaza but that’s about all that it has going for it. Smoke detectors hanging from the ceiling, for being a non smoking room it smelled like smoke.
Business response:
Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future. Hotel Management
It was ok could be better especially being right next to the plaza.
Business response:
Thank you for being our guest. We are pleased you had an overall pleasant stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcoming you back soon. Sincerely, Hotel Management
Convenient to Country Club PlAza We have stayed at this hotel 3 times now over the past couple of years. Unfortunately each time we have stayed, we have noted that our first time was the best. What used to be a very nice free continental breakfast has now turned into only coffee, hot water, & granola bars, that is put away at 9 am. So that was disappointing. Their website indicates that there is a fully equipped kitchen WITH "coffee maker, cooking utensils, dishes and cutlery". None of these items were existent in our room.... read more
Business response:
Thank you for taking the time to write a review of your stay. We appreciate your business and hope to keep you as a customer. We will share your concerns with our management team to see where we can make changes to improve in the future. Additionally, we apologize for the housekeeping issues you experienced in your room. We will address this with our housekeeping supervisor immediately, as well as our entire cleaning staff. Thank you again for your feedback, and we hope you will consider staying with us again in the future. ... read more
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Pet Friendly The hotel is near the plaza with some night views of Christmas lights. Beds are new and pillows good. We had our puppy with us and the hardwood floor and side exit were good for his care. Staff was very helpful and went beyond duty in make us feel welcome.
Business response:
Thank you for your review of Extended Stay America. We are glad to read you liked our courteous service and that your well-appointed room was perfect for your needs. It is also nice to know you liked our pet-friendly facilities. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Compared this to the Holiday Inn next door Paid 127.00 for one night, the weekend before Christmas, 2017. For the money, nice staff and nice room compared to the other nearby hotels that were charging 200-350.00 for one night. The bed mattress was fine, but could use better/warmer linens. Bathroom was nice with good lighting and sufficient towels. Very close to the Plaza and I prefer this hotel instead of the Holiday Inn next door. (I stayed at the Holiday Inn Christmas 2015) I mention this because there is a VERY STEEP shor... read more
Business response:
Thanks for including Extended Stay America in your travel plans. We are happy to know you found us to be at a great value and that you thoroughly enjoyed your stay with us. It was a pleasure hosting you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.