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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location and price The staff were very nice and I love the location, free parking, etc. However, the hotel would REALLY benefit from a good vacuuming. I've stayed here before and it has not been this bad. The floors everywhere needed vacuumed and the elevator floors were sticky our entire stay.
Business response:
Thanks for staying at our hotel. We are glad to read you liked our convenient location and that you had an overall nice stay. However, we are sorry for the cleanliness issue you had and regret the inconvenience caused. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Affordable The room smelled kinda bad when we first entered. Once we aired it out it was fine. The inside of the hotel also smelled odd. For the price it wasn’t a bad place to stay.
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are glad to know you had a pleasant stay and that you found us to be affordable. However, we are sorry you were not happy with the cleanliness of our property and regret the inconvenience caused. Your concern has been shared with our Housekeeping team to see where we went wrong so we can make any necessary improvements to our processes. We hope you will give us another opportunity to provide you with an excellent visit. Sincerely, Hotel Management
Best Stay Ever!!!!! I loved this hotel. The staff was so friendly. I will definitely stay the again. My room was so comfortable and quiet. I had the best time there.
Business response:
Subrinia, thank you for being our guest. We are delighted to read you were overwhelmed with the service offered by our staff and that you had a comfortable stay here. Your praises have been shared with the entire team for exceeding your expectations. On behalf of everyone here, we would love to serve you again soon when at Extended Stay America. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
Bargain Front desk service was exceptional! Best Price in the area. Overall cleanliness could be improved.
Business response:
Robert, thank you for evaluating your stay. We are glad to know you liked the service and that you found us to be affordable. We value your observation and have taken a note of it. We hope to have another chance of welcoming you back when in the area. Sincerely, Hotel Management
Mostly good There was only one plastic cup in room, and no list of TV stations. The room was lovely and clean, with a kitchen area and at a good price. The grab and go breakfast was gone by 9:30 Sat am. There's a McD close though (diving, not walking). Very near the Plaza. Will! Likely stay there again. Ample free parking!
Business response:
Joan, thank you for staying at Extended Stay America. We are glad to read you liked your comfortable room and our convenient location. We value your feedback as it will help us improve moving forward. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Debra, we are delighted you had an outstanding stay at Extended Stay America and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Adiquite Nothing fancy room was ok. Was last minute say so did not do research. Hallways smelled like Someone several people smoking pot and filled the hotel with smells. The guest of this hotel attracts is not the best but what do you expect for the price.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Business response:
Salvador, thank you for your four-star feedback. We are delighted we met your expectations, and you had a pleasant stay. On behalf of everyone here, we look forward to welcoming you back at Extended Stay America for another outstanding experience Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.