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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to Country Club PlAza We have stayed at this hotel 3 times now over the past couple of years. Unfortunately each time we have stayed, we have noted that our first time was the best. What used to be a very nice free continental breakfast has now turned into only coffee, hot water, & granola bars, that is put away at 9 am. So that was disappointing. Their website indicates that there is a fully equipped kitchen WITH "coffee maker, cooking utensils, dishes and cutlery". None of these items were existent in our room.... read more
Business response:
Thank you for taking the time to write a review of your stay. We appreciate your business and hope to keep you as a customer. We will share your concerns with our management team to see where we can make changes to improve in the future. Additionally, we apologize for the housekeeping issues you experienced in your room. We will address this with our housekeeping supervisor immediately, as well as our entire cleaning staff. Thank you again for your feedback, and we hope you will consider staying with us again in the future. ... read more
Business response:
Thank you for your rating. We are glad your overall visit was pleasant and hope to have a chance to make your next stay a much better one. Sincerely, Hotel Management
Pet Friendly The hotel is near the plaza with some night views of Christmas lights. Beds are new and pillows good. We had our puppy with us and the hardwood floor and side exit were good for his care. Staff was very helpful and went beyond duty in make us feel welcome.
Business response:
Thank you for your review of Extended Stay America. We are glad to read you liked our courteous service and that your well-appointed room was perfect for your needs. It is also nice to know you liked our pet-friendly facilities. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
Compared this to the Holiday Inn next door Paid 127.00 for one night, the weekend before Christmas, 2017. For the money, nice staff and nice room compared to the other nearby hotels that were charging 200-350.00 for one night. The bed mattress was fine, but could use better/warmer linens. Bathroom was nice with good lighting and sufficient towels. Very close to the Plaza and I prefer this hotel instead of the Holiday Inn next door. (I stayed at the Holiday Inn Christmas 2015) I mention this because there is a VERY STEEP shor... read more
Business response:
Thanks for including Extended Stay America in your travel plans. We are happy to know you found us to be at a great value and that you thoroughly enjoyed your stay with us. It was a pleasure hosting you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice overnight stay Stayed here after our firm Christmas Party. Was close enough so we didn't have to drive home and wanted to view holiday lights. (Could only partially see them.) Should not advertise a "free breakfast" as it was more of a "snack" than breakfast.
Business response:
Karen, thank you for choosing Extended Stay America for your overnight night stay. We are delighted to read you had a comfortable stay and that our location was perfect for your needs. Your feedback in regard to breakfast will be shared with our food and beverage team. We look forward to welcoming you back again whenever your travels bring you back to this area. Sincerely, Hotel Management
Thank goodness they had a room We had to leave the first place we booked and KC hotels were filled to the brim. Thank goodness for Expedia finding a place and it was very clean the guy at the desk Shavaliae(sp?) was GREAT. Nice Neighborhood very safe. Uber came in seconds.
Business response:
Julianne, thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and courteous service provided by our front desk staff. We will be sure to share your compliments with the associate mentioned. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Just an okay hotel Hotel staff was not that friendly. First room had a leaky ceiling and hotel staff was surprised I wanted to switch rooms. Second room smelled like smoke and housekeeping never came by to restock towels or shampoo. Overall, do not recommend this hotel.
Business response:
Thank you for being a guest at our hotel. We are sorry for the issues you had while being here and regret the inconvenience it caused. We have shared your comments with our team to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity to provide you with an excellent stay. Sincerely, Hotel Management
The only issue we had was that the mattress was extremely firm; firm enough to be uncomfortable.
Business response:
Thank you for being our guest at Extended Stay America. It’s good to know you enjoyed your overall visit and were impressed with most aspects of our hotel. However, we are sorry you found the bed in your room to be uncomfortable. We sorry we were not aware of this as we would have been happy to try and resolve the issue or move you to another suite. Thanks again for your feedback, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely, Hotel Management
Close to the art school and museums. Lots of room, bet was fine. Low cost. Coffee in the morning with some muffins and granola bars (that was almost it, but the coffee was good). Convenient location for my purposes. Room was very spacious. Kitchen would have been handy if we wanted to eat in, but we did not as we were visiting folk.
Business response:
Tom, thank you for staying at Extended Stay America and for the feedback. We are glad to read you liked our convenient location close to the points of your interest and that you were impressed with your spacious room along with the great value we offer. It was a pleasure having you as our guest, and we would love to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.