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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The location of this hotel...so close to the Plaza, is the real upside. It is very basic and is worn but not really dirty. The price was right for us as we were just sleeping there.
Business response:
Cindi, thank you for evaluating your stay and for the feedback. We are glad to read you liked our convenient location and that you found us to be a good value. However, we are sorry for the issue you experienced and regret if any inconvenience caused. It was a pleasure hosting you, and we hope to have the opportunity of serving you again soon. Sincerely, Hotel Management
Great location. Ok service Location is excellent. Not impressed by only getting housecleaning service if you’re there a minimum number of nights
Business response:
Tamika, thank you for choosing Extended Stay America and for the review. We are happy to know you were benefitted with our convenient location and that you had an overall nice stay. However, we are sorry you were unhappy with our hotel policy in regard to our housekeeping service. We value your feedback and regret the inconvenience it caused. We hope to have a future opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
KC Trip Great location, however there is no actual breakfast, just coffee/tea and some snacks. Overall experience was fine, but they desperately need to do something about customer service there. Other than one friendly person at the reception (I think she was the manager) the rest of the staff we dealed with seem to lack basic social skills or desire to use them. Im debating my self into if I would stay there again or not.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our location was ideal for your needs. We appreciate your feedback as it will help us to improve our future guest experience. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
Clean and simple, great location This is a rather 'bare bones' hotel, very near CC Plaza. Desk personnel ranged from not useful for info to downright rude and unfriendly. However, the bed was comfortable, heat/AC work fine, it was clean and easy to park. Breakfast was coffee and 'energy bars' or packaged muffins or packets of instant oatmeal. Kitchen was completely un-stocked but we eventually got a coffee maker, toaster and 2 plates and plastic glasses, so we were okay.
Business response:
Fletcher, thank you for being our guest at Extended Stay America. We are glad to know you loved our clean environment and were impressed with the convenience of our location. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Business response:
Jill, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Not bad but not worth the cost. I've stayed in Extended Stay hotels before when I needed to stay 4 or 5 days. Because the price for renting this room was 5 times more than I'vd ever paid before, I expected something different. In fact, it was just like the others I'd stayed in with one exception. This hotel is only a block or so from Kansas City's Country Club Plaza. Nevertheless, I had too unusual experiences. The first was that a guest came out of one of the rooms with a German Shepard (dog). While waiting for the elevator... read more
Business response:
Mark, thank you for sharing your experience of your stay with us. We're sorry for the inconvenience you had. However, please know that we take the security of our guests very seriously, so your feedback is very important to us. We have already shared your concern with the security team to ensure the check of our procedures. We appreciate your review and hope you will give us an opportunity to welcome you back again. Sincerely, Hotel Management
Good experience, other than a drunk guy walking through the hotel in the middle of the night being extremely loud.
Business response:
Thank you for being our guest at Extended Stay America. Although you enjoyed your overall time with us, we certainly apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to serve you better in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.