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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
KC Trip Great location, however there is no actual breakfast, just coffee/tea and some snacks. Overall experience was fine, but they desperately need to do something about customer service there. Other than one friendly person at the reception (I think she was the manager) the rest of the staff we dealed with seem to lack basic social skills or desire to use them. Im debating my self into if I would stay there again or not.
Business response:
Thank you for choosing to stay at Extended Stay America. We are delighted to know you were comfortable here and that our location was ideal for your needs. We appreciate your feedback as it will help us to improve our future guest experience. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Business response:
Thanks for the four-star rating. It's nice to know you had an enjoyable time at Extended Stay America. We hope to see you soon. Sincerely, Hotel Management
Clean and simple, great location This is a rather 'bare bones' hotel, very near CC Plaza. Desk personnel ranged from not useful for info to downright rude and unfriendly. However, the bed was comfortable, heat/AC work fine, it was clean and easy to park. Breakfast was coffee and 'energy bars' or packaged muffins or packets of instant oatmeal. Kitchen was completely un-stocked but we eventually got a coffee maker, toaster and 2 plates and plastic glasses, so we were okay.
Business response:
Fletcher, thank you for being our guest at Extended Stay America. We are glad to know you loved our clean environment and were impressed with the convenience of our location. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management
Business response:
Jill, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Not bad but not worth the cost. I've stayed in Extended Stay hotels before when I needed to stay 4 or 5 days. Because the price for renting this room was 5 times more than I'vd ever paid before, I expected something different. In fact, it was just like the others I'd stayed in with one exception. This hotel is only a block or so from Kansas City's Country Club Plaza. Nevertheless, I had too unusual experiences. The first was that a guest came out of one of the rooms with a German Shepard (dog). While waiting for the elevator... read more
Business response:
Mark, thank you for sharing your experience of your stay with us. We're sorry for the inconvenience you had. However, please know that we take the security of our guests very seriously, so your feedback is very important to us. We have already shared your concern with the security team to ensure the check of our procedures. We appreciate your review and hope you will give us an opportunity to welcome you back again. Sincerely, Hotel Management
Good experience, other than a drunk guy walking through the hotel in the middle of the night being extremely loud.
Business response:
Thank you for being our guest at Extended Stay America. Although you enjoyed your overall time with us, we certainly apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night, and please give us another chance to serve you better in the future. Sincerely, Hotel Management
We were close to our wedding and reception sites and the hotel was clean and staff was helpful for our short one night stay.
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to read our location was ideal for your needs and that you enjoyed our courteous service. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, Hotel Management
Location is Good. The best reason to stay at this property is the location. It's a good central point to the KC Metro area. The hotel itself is a little overpriced for an Extended Stay. The staff is minimal and not the friendliest.
Business response:
Wes, thank you for providing your review. We're happy you liked our location, but we're sorry you were not happy with the hotel and its service. We have shared your comments with the team involved. We hope you will consider giving us a return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,251 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.