Extended Stay America - Kansas City - Country Club Plaza

Business response:

Thank you for being our guest at Extended Stay America. We are pleased to read our location was ideal for your needs and that you enjoyed our courteous service. Your feedback is much appreciated, and we cannot wait to host you again in the future. Sincerely, Hotel Management 

Business response:

Wes, thank you for providing your review. We're happy you liked our location, but we're sorry you were not happy with the hotel and its service. We have shared your comments with the team involved. We hope you will consider giving us a return visit. Sincerely, Hotel Management 

Business response:

Jack, thank you for being our guest at Extended Stay America. It’s nice to know you were overall pleased with your stay, but we are sorry we missed meeting some of your expectations. Please know, as we have a full-size refrigerator in all our suites which includes ice trays for your convenience, we do not have ice machines on our property. We hope this didn’t overshadow your otherwise great experience and that you will choose us again in the future. Sincerely, Hotel Management 

Business response:

We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Morgan, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are delighted to read you had a comfortable stay and that our facilities were up to satisfaction. Your feedback will help us to improve our future guest experiences. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you back. Sincerely, General Manager 

Business response:

Stephanie, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager 

Business response:

Rosie, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, General Manager