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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to the Plaza but Just felt like a men's boarding house. The hallways smelled like a combination of odors, check-in people really didn't know what they were doing, Grab and Go Breakfast was a tiny table with coffee containers and no cups and no 'food' to grab and go. The table is right across from the check-in desk but they were too busy conversing to notice the one thing they were out of - cups? You need to ask for glasses for your room. She grabbed one from the backroom (who knows where that one has been) and then nee... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. We hope you will consider giving us a se... read more
Business response:
Our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
2nd choice hotel. This was not our 1st choice, but it was pet friendly and close to what we were doing. We had no maid service because we only stayed 3 nights. No breakfast to really speak of. Room was clean and quiet.
Business response:
Carol, thanks for posting a review of your stay. It’s a pleasure knowing you loved the cleanliness of your room and our pet-friendly feature. However, I will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Hotel in KC The room was nice, the bathroom was ok but not great. Overall nice room, but way too expensive.
Business response:
Reen, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Good for the Price and Location We stayed at the hotel just for one night, and it did the job we needed it to do. It has a good location, and the price was fair. The room was comfortable, but it would have been nice to have coffee standard in the room, an ice maker in the hotel so we didn't have to wait for it to freeze in the trays, and all toiletries in the bathroom. The breakfast isn't much of anything - just packaged muffins and granola bars. I would stay here again if I needed to, and I would bring the additional items ... read more
Business response:
Matt, thanks for being our guest at Extended Stay America - Kansas City - Country Club Plaza. We are delighted to read you found us to be a good value and that our location was perfect for your needs. As we have refrigerators in all our rooms which include ice trays for your convenience, we do not have ice machines on our property. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager
Business response:
Many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Kansas City - Country Club Plaza. Sincerely, General Manager
Nice Hotel A nice and clean hotel. Wish there were some complementary water bottles instead of having to go to the vending machine. We had a pleasant stay.
Business response:
Deshika, thank you for selecting Extended Stay America - Kansas City - Country Club Plaza for your visit and for sharing your comments. We are glad you liked our well-kept property, but we also appreciate your suggestions and have taken a note of it. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
Business response:
Jason, thank you for taking the time to post your nice rating of Extended Stay America - Kansas City - Country Club Plaza. We want every guest to have a pleasant stay, and we are glad to see we succeeded in making this happen for you. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,233 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.