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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"So lala" Das Zimmer war in Ordnung. Zu bemängeln gibt es, dass das WLAN nicht funktionierte, obwohl dies laut Beschreibung der Fall sein sollte. Weiterhin fiel das Frühstück recht mager aus - es wurde kein frischer Kaffee mehr serviert, als alle Kannen leer waren. In der eigentlich gut ausgestatteten Küche fehlte eine Kaffeemaschine bzw. Wasserkocher. Am schlimmsten war der Service am Empfang. Das Personal war dermaßen unfreundlich und zeigte wenig Hilfsbereitschaft. Für mich stimmte das Preis-Leistungs-Verhältnis nicht.
Business response:
Thanks for evaluating your stay. We apologize for all the inconvenience you encountered while here. I have shared your concerns with the respective team so that they can do necessary. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, General Manager
Need ice? No worries, make your own! A hotel with no ice machine. No buenooooo!
Business response:
Thank you for being our guest at Extended Stay America. We are pleased you were happy with your stay. It was good to have you here, and we hope to see you again soon. Sincerely, General Manager
Business response:
Thank you so much for the wonderful rating of your stay. It was a pleasure serving you as our guest, and we look forward to your return at Extended Stay America. Sincerely, General Manager
Business response:
Jasmine, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
K.C. Visit I really like the hotel and service and nice location to every thing!
Business response:
Al, thank you for choosing to stay at Extended Stay America. We are delighted to read you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
Near the Plaza The hotel is located very close to the Country Club Plaza, within walking distance. The staff was friendly and the room was a nice value. I recommend this hotel if you have a short stay in KC.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our outstanding hospitality and that our location was perfect for your needs. Thank you for recommending us to future guests. We look forward to hosting you again soon. Sincerely, General Manager
Good location Great location. Hotel staff did not ever smile. Unfriendly actually. Lots of sketchy people hanging out in parking lot area and lobby. Sorry can not recommend.
Business response:
Thank you for choosing to stay at our hotel. Although you liked our location, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth, and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Sincerely, Gen... read more
Close to the Plaza but Just felt like a men's boarding house. The hallways smelled like a combination of odors, check-in people really didn't know what they were doing, Grab and Go Breakfast was a tiny table with coffee containers and no cups and no 'food' to grab and go. The table is right across from the check-in desk but they were too busy conversing to notice the one thing they were out of - cups? You need to ask for glasses for your room. She grabbed one from the backroom (who knows where that one has been) and then nee... read more
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well-maintained hotel with a friendly staff at a good value. We hope you will consider giving us a se... read more
Business response:
Our thanks for the feedback of your visit at Extended Stay America. We are pleased to know you had an overall great experience. Please come back and see us again soon. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,251 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.