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Extended Stay America - Kansas City - Country Club Plaza
- Hotels
- Kansas City, MO
About this business
Location details
4535 Main St., Kansas City, MO, 64111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, General Manager
Easy drive to tourist attractions Quiet room The room was quiet.
Business response:
Sal, thank you for the feedback. Although we are happy to know you were impressed with our convenient location, we are sorry we missed meeting some of your expectations while you were here. I have shared your concerns with my entire team in an effort to improve our performance moving forward. We hope to have another opportunity so we can serve you better. Sincerely, General Manager
Walking distance to Plaza. The room was clean. Just booked one night so had to ask for coffee pot and hair dryer. But they were promptly delivered. Breakfast was a granola bar.
Business response:
Diane, we appreciate you taking the time to write a review about your stay at Extended Stay America - Kansas City - Country Club Plaza. It is good to know that you liked our convenient location and attentive service. It was our pleasure serving you, and we hope to see you again soon. Sincerely, General Manager
Business response:
John, thank you for the feedback. Although you liked some aspects of our hotel, we’re sorry for not meeting all of your expectations and regret the inconvenience it caused. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Business response:
Thank you for being our guest at Extended Stay America - Kansas City - Country Club Plaza. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating. Please come back and see us again soon. Sincerely, General Manager
Overnight stay Once burnt and affordable stay for our trip to KC and Starlight Theatre
Business response:
Mark, thank you for staying at Extended Stay America - Kansas City - Country Club Plaza. We are happy to read you liked the convenience of our location and that our service and facilities were to your satisfaction. We appreciate you being our guest and hope to welcome you back soon. Sincerely, General Manager
Adequate property with Inadequate Staffing There's a sign out that they're hiring so I suspect current employees are spread thin, nevertheless, the lack of warmth and professionalism is striking. When the room I'd reserved wasn't available the excuse was "Expedia overbooked us. There are no refunds and there is nothing else in town available." Room was fine. Large , clean and comfortable, just with a queen bed (not a king as clerk told us) instead of the two doubles we'd reserved. When our room wasn't serviced I called the d... read more
Business response:
Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that our location was ideal for your visit. However, I am sorry for the issues you experienced while you were here and regret the inconvenience it caused. I have shared your concerns with my management team in an effort to improve our service and facilities moving forward. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
good service!
Business response:
Many thanks for taking the time to post your kind review of Extended Stay America - Kansas City - Country Club Plaza. Impressing our guests is our top priority, so we are glad that you were left with a good impression. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
Decent Hotel, Indifferent Staff The hotel is fine. Clean, and located conveniently near the Plaza, Westport and the rest of downtown. The girl who checked us in at the front desk seemed completely disinterested in working there or being friendly. She wasn't rude, but she mumbled and displayed zero enthusiasm for what she was doing. We called shortly after we arrived because our TV remote had no batteries, and were told somebody would be up as soon as possible. After being in the room for 2 hours and out to dinner for another... read more
Business response:
Thank you for giving us a feedback regarding your stay. Please accept our apologies for our associates not being responsive to your needs. It is never our intention to disappoint a guest as we strive to consistently deliver exceptional service. We have shared your feedback with our team, and steps have already been taken to avoid these mistakes in the future. We truly hope you will give us another chance to prove our commitment to providing outstanding service. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Country Club Plaza
How is Extended Stay America - Kansas City - Country Club Plaza rated?
Extended Stay America - Kansas City - Country Club Plaza has a 4.1 star rating with 1,258 reviews.
When is Extended Stay America - Kansas City - Country Club Plaza open?
Extended Stay America - Kansas City - Country Club Plaza is open now. It will close tomorrow at 12:00 a.m.