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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Abuso Tuve que pagar un deposito por la habitacion por 200 dolares mismo deposito va a ser retenido por 7 dias eso es un abuso
Business response:
Dear Roberto, thank you for staying with us and leaving a review. We are sorry you were unaware of the payment policy and the inconvenience you encountered. We try to keep our guests informed by publishing the deposit policy on the booking sites. This deposit will guarantee incidental charges incurred during your stay and is refundable. You are a valued customer, and everything we do aims to provide you with an excellent hotel experience. Please come back and see us again.Sincerely,Hotel Management
Bathroom was dirty when I moved into the room the place is in disrepair. He did not have enough kitchen products like dishes, pots, and pans. There was no point in having a kitchen without any of that all in all it was a horrible experience.
Business response:
Dear kevin, we apologize for the housekeeping issue you experienced in your suite. Our team must have overlooked this when making your room ready for occupancy. To ensure cleanliness for every guest, we keep the dishware and other in-room amenities at our front desk, and they are made available upon request. We certainly apologize for failing to share this information with you during check-in. We have taken note of the numerous concerns you raised as we continually strive to ensure a perfect visit for every guest. We would a... read more
POOR MANAGERS
Business response:
Dear Sharon, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority. Therefore, we are sorry to learn that this was not your experience, and we understand your frustration regarding the issues you encountered. Please give us another opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
Security deposit I was not happy to find out that I had to pay a $200 security deposit upon checking in. I booked a room online and it mentioned absolutely nothing about a deposit. Overall the room was clean but it didn’t look like it had been swept in a while.
Business response:
Dear Guest, thank you for taking the time to share your review. Our goal is to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize this was not your experience. We are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Thank you for being ... read more
👎
Business response:
Dear Angelica, on behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
$200 deposit required! I made my reservation and paid in advance. When I got there, the lady at the desk told me that in addition to me paying for the night, they require a $200 deposit that will be refunded within 5 to 7 business days because of this, my husband and I had to find another hotel as like many others we don’t have an extra $200 to hold up for seven business days. Please be advised that this is standard practice at this hotel, and plan accordingly.
Business response:
Dear Carol, please accept our apologies for the inconvenience you experienced during your check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites. For guests paying cash for their rooms, a 100 cash deposit is required per room, per stay. This is to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payment of the deposit can only be made in cash. Upon check-out, the room deposit will first apply ... read more
$200 deposit upon checking in Charged me $200 deposit at check in. No thanks. Won’t be staying there again.
Business response:
Dear Collin, we are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Thank you for the review, and we hope you will reconsider staying with us again. Sincerely,Hotel Management
The surrounding area was very clean. I did not have a problem with the property. But my room the TV did not work because the cable wasn’t hooked up I did not have a reclining chair in the maintenance man told me he was doing me a favor. Overall the Evening staff horrible!! The two young ladies that checked me in need to give the evening shift lessons in customer service.
Business response:
Dear Teresa, we are delighted to learn you found our hotel to be so comfortable and completely spotless. However, we hope you will accept our deepest apologies for the level of service you received from our staff. We understand your disappointment, and your feedback is being reviewed with the team to see what went wrong. We hope to have another opportunity to show you this was an isolated incident. Sincerely,Hotel Management
Shame on you Expedia! The hotel information on your site indicated a $25 pet fee, which was ok with us. When we arrived, the clerk said there was a $200 pet deposit! I was told the deposit would be reversed when we checked out and the room was cleaned. The room had some issues including a filthy upholstered chair, stains and gouges on a dark blue wall, damaged wood on a side table, and the dishwasher panel was dented. I made a video of the room condition just minutes after we entered. None of these things were done by us or ... read more
Business response:
Dear Carol, thank you for being our guest. We apologize for the inconvenience caused due to the miscommunication on our part, which made your stay anything other than perfect. All your concerns are shared with the concerned team, and we are taking appropriate steps to ensure future guests do not encounter the same issues. You can always reach out to the front desk for further assistance. Please consider giving us another chance to show you the outstanding service we typically provide.SincerelyHotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.