Extended Stay America - Kansas City - Lenexa - 87th St.

Anonymous 

on Expedia

2 years ago

Security deposit I was not happy to find out that I had to pay a $200 security deposit upon checking in. I booked a room online and it mentioned absolutely nothing about a deposit. Overall the room was clean but it didn’t look like it had been swept in a while. 

Angelica 

on Expedia

2 years ago

👎 

Carol 

on Expedia

2 years ago

$200 deposit required! I made my reservation and paid in advance. When I got there, the lady at the desk told me that in addition to me paying for the night, they require a $200 deposit that will be refunded within 5 to 7 business days because of this, my husband and I had to find another hotel as like many others we don’t have an extra $200 to hold up for seven business days. Please be advised that this is standard practice at this hotel, and plan accordingly. 

Collin 

on Expedia

2 years ago

$200 deposit upon checking in Charged me $200 deposit at check in. No thanks. Won’t be staying there again. 

Teresa 

on Expedia

2 years ago

The surrounding area was very clean. I did not have a problem with the property. But my room the TV did not work because the cable wasn’t hooked up I did not have a reclining chair in the maintenance man told me he was doing me a favor. Overall the Evening staff horrible!! The two young ladies that checked me in need to give the evening shift lessons in customer service. 

Carol 

on Expedia

2 years ago

Shame on you Expedia! The hotel information on your site indicated a $25 pet fee, which was ok with us. When we arrived, the clerk said there was a $200 pet deposit! I was told the deposit would be reversed when we checked out and the room was cleaned. The room had some issues including a filthy upholstered chair, stains and gouges on a dark blue wall, damaged wood on a side table, and the dishwasher panel was dented. I made a video of the room condition just minutes after we entered. None of these things were done by us or ... read more

Austen 

on Expedia

2 years ago

NOT HAPPY AT ALL The room was filthy and my 10 month old had dirt/grim all over his socks and knees from 30 mins of crawling around the room.. and he managed to find and start chewing on an old vodka bottle that was under the bed!! GROSS 

Kaylin 

on Expedia

2 years ago

I didn’t like my stay whatsoever 

Juan 

on Expedia

2 years ago

Room was not cleaned! When we arrived we were told our room wasn’t ready which was no problem. Upon walking in, it smelled as if someone had been smoking in the room, The bed sheets and blankets had visible stains and their was stains on floor, furniture and microwave from clearly not being cleaned. Jewelry was also left visibly hanging on the bathroom mirror from the last guest before, visibly proofing that the room was not cleaned properly.