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Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place was not clean, floor was dirty, sheets looked dirty. They didn’t give us enough pillows and when we asked for two extra they said they didn’t have any. Couldn’t even tell me the right location for where I was staying at. The works where not friendly. I would not stay in this hotel ever again.
Business response:
Zoey, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Also, we want every guest to be treated with respect and authentic, friendly service. Therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate yo... read more
they charged me for something that i didn't do!! they said that the room smelled liked i smoked in the room!! and i don't even smoke and charged me $350 extra!!! thats ridiculous pay for something that I didn't do
Business response:
Byron, we are extremely concerned to read the situation you mentioned and regret if you felt you were falsely charged. We will have a thorough investigation of this matter with the appropriate team. Your patience and understanding are truly appreciated in the meantime. Sincerely, Hotel Management
Nothing to like about the property. We ordered a non smoking room and it smelled really bad inside. Told the manager on sight and he said unfortunately I can’t do nothing about it and blew us off. Pictures that the website shows is nowhere near what it is in person. Called Expedia and they couldn’t do anything either even though it was nowhere near what we reserved. Don’t recommend this to anyone
Business response:
Michael, thank you for sharing your comments. We are so sorry for the specific concern you mentioned about the unpleasant smell and for not being able to resolve it while you were here. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you again for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Avoid hotels.com Don’t book with hotels.com. My credit card was charged, received a confirmation email/number but when I showed up I was told no room was available
Business response:
Scott, thank you for being our guest. We are sorry we were unable to accommodate you this time and regret the inconvenience caused due to this. Unfortunately, financial inquiries on reservations made through a third party must be made through them, and we suggest you reach out to them. We hope you will stay with us again when your travels bring you back to our area. Sincerely, Hotel Management
The nasties place to stay Well the building on the outside looked really nice. But as soon as we walked into the rooms the floors were not swept. The toilets weren’t clean. The shower head was shooting out water from the top. The chair had rips all over it. The bed box spring was broken so the middle of the bed was sunk in. The room had roaches crawling everywhere. And when I went go ask for more towels the lady at the front desk said they do not give out towels daily. That is nasty and she asked what was nasty about it and ... read more
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
The room's walls were grimy. The TV didn't work. When we tried calling the front desk, found the phone didn't work either. Just before heading to the front desk, then discovered old, rotting, half-eaten food next to the wall by the bed. It doesn't get much more disgusting than that. Checked out immediately and headed somewhere else.
Business response:
Phil, thank you for taking the time to post a review. We apologize for the cleanliness and maintenance issues your encountered and for the frustrations or inconveniences caused. We will address your concerns with the appropriate members of our team to ensure we are more diligent in our efforts going forward. We are grateful for your patience, and we hope to have the opportunity to provide you with the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.