Extended Stay America - Kansas City - Lenexa - 87th St.

Marie-Charlotte 

on Expedia

3 years ago

It was worst than the pictures, very dirty… stains on the floor, pet hair behind the bathroom door, hair on the sheets… The front desk staff was kind enough to let us check in very early, appreciated it. I wouldn’t repeat though. 

Anonymous 

on Expedia

3 years ago

Is this our new normal? Arrived at 2:34pm no one at front desk. 2:47 pm clerk showed up. Said there were no clean rooms and that he was not sure if there would be any at 3pm (check in time) because he was called in to work to clean rooms because no one showed up. Came back at 3: 06 pm and waited in a lobby full of people for help at the front desk. Got help around 3:15 , mgr repeated that no housekeepersshowed up for work and was not sure what was available. I would take anything as I had an appointment at 5 and had to get t... read more

Mark 

on Expedia

3 years ago

Worse issue first. While the sheets appeared and smelled clean, apparently a child had urinated in the middle of the mattress at the head of the bed. The smell was TERRIBLE. Hotel was full so couldn’t change rooms. Checked for other hotels and all were booked due to activities in the City. Ended up buying a vinyl fitted sheet and 2 blankets to lay on and cover with. Bed spread was stained. Arm chair was dirty. Room had an odor. Phone did not work. There was no TV remote in the room. I was also surprised to find the kitchen w... read more

William 

on Expedia

3 years ago

Took a while to get checked in 'cause the front desk person was no where to be found. When I finally got checked in the room had roaches. Clothes left in the drawers from previous guest which told me that they didn't clean it thoroughly. They require a $100 deposit so you don't trash the room but they don't clean it. 

Zoey 

on Expedia

3 years ago

The place was not clean, floor was dirty, sheets looked dirty. They didn’t give us enough pillows and when we asked for two extra they said they didn’t have any. Couldn’t even tell me the right location for where I was staying at. The works where not friendly. I would not stay in this hotel ever again.