This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Lenexa - 87th St.
- Hotels
- Overland Park, KS
About this business
Location details
8015 Lenexa Dr., Overland Park, KS, 66214, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walls were super thin. Everything from adjoining rooms can be heard. There were all night parties going on preventing me from sleeping. Called desk to complain, nothing changed. Unable to utilize grab and go breakfast because front desk door was locked every morning as I was going to work around 6:15-6:30 am
Business response:
Dear Toby, thank you for being our guest and for letting us know about your stay. Please accept our apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in our hotel. We have discussed your comments with our team and will make changes to better serve our guests. Thank you again for your candid feedback, and we hope you will come back to experience our hotel the way you should have during this visit.Sincerely,Hotel Management
After booking/paying for night before arrival. Arrive and I am told there is also a $200 deposit. Fridge handle broken and taped on. Shower curtain rod falling out of wall. Trash/cigarette butts everywhere throughout parking lot, grass, and just outside room door. Not well maintained at all. As I am getting ready for bed a police SUV drives through the whole property very slowly. Rough Place. Would not recommend.
Business response:
Dear Zachary, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
My five reservations were to nasty. All the rooms haven’t clean. And one of those the shower is not working
Business response:
Dear Stephanie, thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team, so these issues do not happen again. Thank you again for your feedback... read more
Not good Outer door to the room appearance was poor and a big indicator to how the inside was going to be as well. Cobwebs in corners, the room looked like it was never cleaned before. Dog hair on wood floor through the entire room and bedding. Mattresses were very lumpy and sunk in. Kitchen stove was very outdated that just looking by it you didn’t want to use bc you’d most likely start a fire. Breakfast bar was a poor attempt. And than at check in being caught off guard about a $200 deposit to our stay, someone should have... read more
Business response:
Dear Guest, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with our housekeeping staff to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We are also sorry for any miscommunication you had w... read more
The room was not clean
Business response:
Dear Monique, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Lenexa - 87th St.
How is Extended Stay America - Kansas City - Lenexa - 87th St. rated?
Extended Stay America - Kansas City - Lenexa - 87th St. has a 2.9 star rating with 1,168 reviews.
When is Extended Stay America - Kansas City - Lenexa - 87th St. open?
Extended Stay America - Kansas City - Lenexa - 87th St. is open now. It will close tomorrow at 12:00 a.m.