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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poor WiFi, bed bugs, and breakfast is only granola bars and instant oatmill. The room itself is not bad.
Business response:
Please let me know what room you were in.I am not aware of any bed bugs. As far as the WIFI we do offer upgrade for a small fee and we are always working to improve our hotel for our guest. Thanks.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I did have AND LIKE hard surface floors in my room I didnt like NO MASKS, NO SECURITY, NOT EVEN STAFFED AT NIGHT AND EARLY MORNING, SIDE HALLWAY DOORS WHERE OPEN AND CLOSING ALL NIGHT.
Business response:
Please accept our sincere apologies for the disappointing stay you had and regret our associates were not at the desk sometimes. We will review this with the front desk team to see what went wrong during your stay. Also, we realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such protocols are being followed. We hope you will reconsider staying with us again the next time you are in the area so we can redeem ourselves. Sincerely, Hotel Management
When my husband made the reservations through Expedia, he choose the cheapest hotel. Never will do that again. The room smelled like smoke especially in the bathroom. The secure latch on the door was loose. I accidentally touched the plastic strip protecting the corner of the wall next to the bed. I could have easily pulled it off as almost the whole thing was not attached. Our room was at the end of a wing where there was a door to the parking lot. We checked in on Thursday and the electronic keypad was working. Friday upon... read more
Business response:
Linda, please accept our sincere apologies for the disappointing stay you had, and we regret the housekeeping and maintenance issues you encountered in your suite. Moreover, we are sorry for the unpleasant service you received from our front desk associates. This is not acceptable, and we have shared your comments with the appropriate teams so we can improve our service and facilities going forward ensuring this is not repeated in the future. We understand your frustration and hope you and your husband will reconsider stayin... read more
Very outdated and items were left from the previous guest. I felt like the room was never cleaned.
Business response:
Thank you for taking the time to give us your feedback regarding your recent stay. The conditions you describe in your guest room are unacceptable, and we should have done a better job of preparing your room prior to your arrival. We have addressed this with our staff, and we are confident this will not be repeated. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
dirty sheets. Tried to call front desk multiple times, nobody answered. Had to go downstairs to tell them about the dirty sheets. They gave us a new room but had to go back down to front desk multiple times so they could activate the keys with the new room.
Business response:
Thank you for your review of your recent stay. We are sorry for the issues you encountered in your suites and for the inconvenience it caused. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Rest assured that we take these reviews seriously and address them appropriately to help ensure we are more diligent going forward. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Manageme... read more
ended up not staying. we never stayed there. the hotel associate gave us the wrong room key 5 min. before she left and the new associate was no where to be found for almost an hour and then claimed we did not call the front desk and left.
Business response:
Paula, thank you for sharing your concern. It indeed was disappointing to know you did not stay with us. Although our aim is to provide excellent service, we apologize for the unprofessionalism showcased by our front office associates and are sorry for the frustration you experienced. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I ruined a pair of white socks walking across the floor! Room smelled of burnt food, cabinets in kitchen were filthy and sticky to the touch.
Business response:
Pat, thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered, and we deeply regret the inconvenience this caused. Your concerns have been relayed to our housekeeping team to take the necessary steps so this doesn't happen again. We value your feedback and hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.