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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I arrived they told me the hotel was booked. My room I reserved wasn't saved.
Business response:
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Horrible experience We were disappointed.We found dead bugs in the bed. There were dead baby cockroaches under the covers. Told the front desk and she wasn’t very friendly. Will never stay there again. And the hide a bed was filthy and no sheets or covers for it. Our daughter had to sleep on the couch. Thank god we brought her cover with her. After we checked in and went to go eat our key didn’t work when we got back.
Business response:
Tonya, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
This property is infested with roaches!! In the room there roaches crawling everywhere. We told the front desk and the gentleman told us he understood and for us to call Expedia to get our money back
Business response:
Thank you for your review. Please accept our apologies for the roaches in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
We had three rooms, one room had 4 towels one room had 3 towels and the other one had no towels. If we wanted another towel we had to take our wet towels to the desk and they would give us another one. Never heard of that before. Also very sketchy people wren hanging around the hotel at night. Ladies going in and coming out that I know didn’t have a room there.
Business response:
Thank you for your review. We are sorry you were disappointed with our towel policy and regret any inconvenience you had due to the other guests on the property. This is not the impression that we like our guests to leave with. Please revisit us so we can make it up to you. Sincerely, Hotel Management
When we checked in we discovered the pullout bed wouldn't work, there was trash under it and what appeared to be vomit on the bed. Then, the remote was missing a battery. After finding short pubic like hairs on the dining table, sticky residue on chairs and several other surfaces, we proceed to the front desk. I was told that there were no other rooms and they would "try" to send someone up. No one came. So, I went to Walmart and bought my own cleaning supplies and batteries for the remote because after switching batteries a... read more
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the futu... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.