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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Elevator reeked of smoke -- perhaps weed. Room was terrible: bathtub faucet was broke --- literally the cap was off. Door to bathroom jammed. Stove dirty. Plenty of issues
Business response:
Thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Sincerely, Hotel Management
Business response:
Kevin, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Stayed 4 nights, zero housekeeping service to room, had to get towels/toilet paper at desk. Full sized bed not queen, no hangers, was told they were “all out” of do not disturb signs & told by staff to tape a note to our door! No coffee outside breakfast hours. RARELY saw any staff in evenings.
Business response:
Nicole, thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal fee and linen exchange is available at the front desk at any time and complimentary. We value your additional feedback... read more
Noisy with cheap breakfast I only needed a place to stay overnight and this barely supplied that. The room was clean, though a bit cramped and poorly designed. The bed was squished into a small area which was hard to navigate around. There was a huge amount of wasted space so it was awkward. Bigger issue was the noise from other rooms easily penetrating the walls. There was music playing and a dog barking at one point, let alone talking coming from other rooms. Lastly the "On the go Breakfast" was just sad; a muffin (one fla... read more
Business response:
Gerald, thank you for choosing us for your overnight stay. We are sorry our room was not to your liking and regret the noise issue you encountered. We wish we had known about this problem as we would have done our best to ensure you were comfortable. Also, we apologize for not meeting your expectations with our breakfast. Your comments will be shared with our Brand Leaders to assist them when determining new breakfast choices. Thank you for your detailed review, and we hope you will choose us again in the future for a much b... read more
They sold our room to other people even though I booked this property on Expedia 12/21/19 for the weekend of 2/14-16. They said their computer should have stopped taking reservations when they were full. Since I booked two months in advance I don’t buy that reason. We arrived by 7:15 pm so it wasn’t late at night or close to no show! Horrible service!
Business response:
We definitely apologize for the inconvenience of needing to be relocated due to overbooking. We do everything in our power to prevent this from happening to our guests. We understand this is not the experience our customers expect. We hope to get another chance to provide you with the service you deserve.
Business response:
Thank You for your feedback.
Shower didn’t work properly. Something was wrong with the water flow.
Business response:
bill, thank you for your review. We are sorry for your disappointment with our amenities. We will share your valuable comments regarding the shower with the appropriate individuals so that they can take the necessary steps to make our future guests experience a better one. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Not satisfy No hot water, sink was clogged, stove didn’t get hot
Business response:
Brandi, thank you for your review. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.