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Extended Stay America - Kansas City - Overland Park - Metcalf Ave
- Hotels
- Overland Park, KS
About this business
Location details
7201 W. 106th St., Overland Park, KS, 66212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was horrible. It had cigarettes burns on the toilet. The hall smelled like mildew. The room had hair everywhere. It wasn't a tv in my bedroom.It should be a 1star.
Business response:
Thank you for your review. We apologize for the housekeeping issues you had in your suite. We will share your feedback with the housekeeping associates to ensure we deliver clean and fresh accommodations moving forward. We hope you will consider allowing us a chance to deliver you an exceptional visit in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Hotel was very dirty and smelly not going back not worth the little money
Business response:
We apologize for your experience. Thank you for letting us know. We will use your comments as a coaching tool with out staff.
Unhappy .It was just for a night, but in the am. The door opens at 830 am and housekeeping said sorry i didn't know you were in here. Check out is at 11am.They did not knock at all. I called the front desk, and they made it seem like it was okay. They stated that people check out all the time and they never know when the room is empty. The front desk person was rude. So you have my money on my deposit now and the person staying in the hotel doesn't matter anymore.
Business response:
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future.
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Babaette, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Makes you pay a deposit which is greater than the cost of the room. Still waiting on refund
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with the incidental fee. Please note that we must have a deposit for each reservation to cover incidentals during your stay. Refunds over $100.00 will be mailed by check within 14 days of departure. It is never our intention to cause any inconvenience, and we hope to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Metcalf Ave
How is Extended Stay America - Kansas City - Overland Park - Metcalf Ave rated?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave has a 3.6 star rating with 1,800 reviews.
When is Extended Stay America - Kansas City - Overland Park - Metcalf Ave open?
Extended Stay America - Kansas City - Overland Park - Metcalf Ave is open now. It will close tomorrow at 12:00 a.m.