This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good street presence. Room looked over a greenspace. Staff was friendly and helpful. Room was dirty. Broken outlet, missing coverplate, smoke detector covered with plastic bag, dirty floor and surfaces.
Business response:
Sandy, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Liar
Business response:
Sajjad, thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was not completely clean. There was visible trash under the refrigerator & dried food on the front door of the refrigerator. The alarm clock did not work & looked like wire had been cut. Advertise "free grab and go breakfast" which consisted of "coffee only."
Business response:
Jalyn, thank you for your candid evaluation. We regret your disappointment with the breakfast and apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your feedback with our maintenance team regarding the concerns you outlined and make sure the problems are resolved. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Unpleasant Stay Reservation made & paid b4 arrival. When I arrived I was told there's a 100.00 deposit. The elevator was FILTHY. Reserved & paid for a queen bed, it was a double, bathroom was dirty stool had burn matk on seat. Outside of refrigerator was FILTHY
Business response:
Karen, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. Also, we truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. We h... read more
THIS HOTEL IS DISGUSTING--WORST I HAVE EVER MY ROOM HAD GIANT BED BUGS! The most horrifying and disgusting hotel experience I have ever had. And I am going to get all over social media to talk about it. It was DISGUSTINGLY dirty and phone didn't work, lights didn't work and TV did not work. FOUL!
Business response:
Ann, thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
I should have known when I walked into the lobby that this was NOT a good hotel to stay at. The lobby was rough, but I though I’ll give it a try. I went into my room and the kitchen area looked like something from a 1960’s trailer home (I grew up in one). The cabinets and countertops had such old water damage that every part of the wooden area was swollen and nasty. The bed sheets seemed stained white, not white or tan, but dirty stained white. The refrigerator….well I wasn’t going to put my food in there. The last straw was... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I would not have stayed had it not been for the substantial discount. Front desk clerk was not available for sometime, then appeared inadequately trained. Some parts of room were dirty enough I could write my name in the dust. Basic facility was clean and quiet, however, having stayed with the chain before, it was a big disappointment.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Also, please accept our apologies for the inconveniences caused to you during your stay. Your experience is not typical of our service, and we encourage you to try us again so we can extend the hospitality we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.