This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THIS HOTEL IS DISGUSTING--WORST I HAVE EVER MY ROOM HAD GIANT BED BUGS! The most horrifying and disgusting hotel experience I have ever had. And I am going to get all over social media to talk about it. It was DISGUSTINGLY dirty and phone didn't work, lights didn't work and TV did not work. FOUL!
Business response:
Ann, thank you for being a guest at our hotel. We are very disappointed to read your concerns and regret the inconvenience you had in your suite. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
I should have known when I walked into the lobby that this was NOT a good hotel to stay at. The lobby was rough, but I though I’ll give it a try. I went into my room and the kitchen area looked like something from a 1960’s trailer home (I grew up in one). The cabinets and countertops had such old water damage that every part of the wooden area was swollen and nasty. The bed sheets seemed stained white, not white or tan, but dirty stained white. The refrigerator….well I wasn’t going to put my food in there. The last straw was... read more
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
I would not have stayed had it not been for the substantial discount. Front desk clerk was not available for sometime, then appeared inadequately trained. Some parts of room were dirty enough I could write my name in the dust. Basic facility was clean and quiet, however, having stayed with the chain before, it was a big disappointment.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. Also, please accept our apologies for the inconveniences caused to you during your stay. Your experience is not typical of our service, and we encourage you to try us again so we can extend the hospitality we are known for providing. Sincerely, Hotel Management
Sketchy AF Sketchy hotel. I booked a double bed. When i got there they gave my room to someone. So they had another room to give me but the front desk went to check it and said someone was in there and the door was locked. I ended up getting a really crappy single bed room the refrigerator was not working either. The carpet was damp and the pillows were so flat. Room 223
Business response:
Thank you for taking the time to review our hotel.We weredisheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again.We hope you will consider a future stay so we can better d... read more
Checked into room 125 on June 9th, 2021. Immediately notice a smoke and urine smell then noticed not only was there no bedding but the mattress had a massive urine stain. Left the room right away and told the front desk the room was dirty and asked for a refund.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The worst stay of my life. They gave us a room on the third floor, which was ok... the problem is we could only take showers with boiling hot water or cold, because when we try regulate the hot and cold,it just gets very very hot or very cold.....so we would turn on the pipe in the kitchen and the pipe at the sink in the bathroom, and keep both of them on the hot side,then try to adjust the hot and cold in the shower.... That take around 20mins.... Then after aĺl that,we could kinda take a shower...... and they don't clean t... read more
Business response:
Lloyd, thank you for your review. We apologize for the challenges you had controlling the water temperature in your room and regret the inconvenience caused. Your feedback will be shared with the appropriate individual to address these concerns. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Please revisit us so we can make it up to yo... read more
Ew I went to use a pre-wrapped cup snd the bottom cup was unwrapped and disgusting. The bathtub was dirty and the room obviously hadnt been vavuumed. The check in lady was super friendly been when checking out the next lady didnt seem concerend at all and passed it off as "we have a new girl, maybe she got tired " Overall very unimpressed
Business response:
Shalena, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best from one of our associates. We have asked the appropriate individual to make sure this is never repeated. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.