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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
N/A
Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Trash bin at main entrance was full upon arrival. Over next 3 days trash accumulated to overflowing. Room I was given on 3rd floor was not prepped from previous visitor. Next room had 5 coins on floor under desk, a book, toy and empty water bottle were under the bed. Smoke alarm dangling from ceiling, broken clips on telephone, t.v. remote didn't work. Take 2 LARGE cans of LYSOL. AVOID property if possible. I have photos.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
the evening we went to check in, the police were on site for a domestic complaint. the young girl working was worked up about it and clearly nervous. after she checked us in, and we got off the elevator to head to our room- the smell was terrible. Upon opening our room, it was dirty. the floor had dried up crusty white splotches all over. also, the police were 2 doors down for the domestic complaint that was called. Needless to say, we went back down to the desk to leave. The girls working were unable to issue a refund but l... read more
Business response:
Thank you for staying with us and sharing your experience. Please accept our apologies for not providing you with the excellent service you deserve. We are committed to giving each guest an exceptional stay; therefore, we are disappointed this was not your experience. We appreciate your feedback, which serves to help us do a better job of achieving our goal. Meanwhile, we will also look into your billing-related concerns and appreciate your patience. Thank you again for your comments. Sincerely, Hotel Management
When I got there they did not have my room. They said they didn't have any clean rooms. I paid in advance for the room. Last minute she found one but the sheets where not clean. Looks like they just straighten it up.
Business response:
Thank you for sharing your concern. We sincerely apologize for the inconvenience you had with your reservation at check-in and. Please also accept our apologies for the cleanliness issue in the suite offered to you. There are no excuses to be made. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room did not have carpet, so our feet would get cold if we didn’t have our shoes on.
Business response:
Thank you for choosing our hotel. We are sorry your stay with us was not a pleasant one and regret not meeting all of your expectations. We value your feedback and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
never again. No good. It was a non smoking building. We go up to our floor after checking in. When we get out of the elevator you smell all type of smoke. The skunk smell was strong I’m not talking the animal the Mary Jane was definitely in the hallways. I did tell front desk.
Business response:
We do apologize for your experience and we will address the issue quickly. We are 100% non smoking and we do our best to ensure our guest do not smoking in the building. Thank you for letting us know about your experience here.
Extremely dirty. Old outdated and no in room utensils. Competitors with same accommodations far exceeds Extended Stay for less price. Will never stay again at any Extended Stay.
Business response:
I do apologize for you having a horrible experience at our property. Please know that cleanliness is very important to us and we will continue to work hard to ensure things like this do not happen again in the future. We do proved kitchen utensils upon request, due to not storing them in our guest rooms. We do hope you give us another chance to showing what a great place we are to stay at.
Business response:
Can you please tell us why you gave us such a low rating?
Not a good experience They changed the hotel in the last minute without any prior information.
Business response:
Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.