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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating our hotel. Can you tell me what we could have done better?
Rude Service Debbie at the front desk was rude she hung up on me multiple times made me feel very unwelcome which caused me to cancel my stay and book elsewhere!!
Business response:
I do apologize for the experience you had and I will handling this personal.
It Smelt like smoke and was not very clean also the carpet in room was pulling up
Business response:
Thank you for being our guest. We are sorry for the cleanliness and smoke odor you encountered and regret your visit was not a pleasant one. Your feedback has been shared with the housekeeping team to be more attentive in their work ensuring it is not repeated in the future. We value your business and hope to have an opportunity of hosting you in the future for a much better stay. Sincerely, Hotel Management
Bad staff Management came to room at 8:30 threatening to call cops because someone complained about my daughter opening and closing the recliner in the room repeatedly
Business response:
Michelle, thank you for choosing our hotel. Please accept our apologies regarding the difficulties you and your daughter had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you also for your feedback, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
My stay at extended stay I was charged twice for my room which resulted in my card being disabled very inconveinant
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Excellent location,poor service from managers! I have been using this facility about one year now. I loved it until they had recent management changes. Current day time manager has a poor attitude regarding checking in visitors. I am now frequently told there are no rooms available despite coming at night and finding the parking lot empty. The manager and given me unclean rooms and Ive had to change room frequently on day shift with them there. Some rooms reaked of smoke, others had pet dander. Anthony check me in recently. ... read more
Business response:
Kamala, we hate losing our loyal guests and are extremely sorry for letting you down during your recent visit. We are also disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I’m really not picky with rooms; simply want them clean with smooth check ins. Front desk called asking if I was coming; told him I was driving and would be there within 30 minutes. Once we arrived, he struggled to find a room for me and said he almost gave it away and that’s why he called but he didn’t since I told him I was on my way (I prepaid for the room). He finally found one on the computer and physically ran to “make sure it’s clean” then gave us the room card. We shuffled our stuff up and opened the door but the TV ... read more
Business response:
Ann, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I need my money back i never stayed there i went to a different hotel due to roaches crawling all over in the room
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.