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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When I got there they did not have my room. They said they didn't have any clean rooms. I paid in advance for the room. Last minute she found one but the sheets where not clean. Looks like they just straighten it up.
Business response:
Thank you for sharing your concern. We sincerely apologize for the inconvenience you had with your reservation at check-in and. Please also accept our apologies for the cleanliness issue in the suite offered to you. There are no excuses to be made. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room did not have carpet, so our feet would get cold if we didn’t have our shoes on.
Business response:
Thank you for choosing our hotel. We are sorry your stay with us was not a pleasant one and regret not meeting all of your expectations. We value your feedback and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
never again. No good. It was a non smoking building. We go up to our floor after checking in. When we get out of the elevator you smell all type of smoke. The skunk smell was strong I’m not talking the animal the Mary Jane was definitely in the hallways. I did tell front desk.
Business response:
We do apologize for your experience and we will address the issue quickly. We are 100% non smoking and we do our best to ensure our guest do not smoking in the building. Thank you for letting us know about your experience here.
Extremely dirty. Old outdated and no in room utensils. Competitors with same accommodations far exceeds Extended Stay for less price. Will never stay again at any Extended Stay.
Business response:
I do apologize for you having a horrible experience at our property. Please know that cleanliness is very important to us and we will continue to work hard to ensure things like this do not happen again in the future. We do proved kitchen utensils upon request, due to not storing them in our guest rooms. We do hope you give us another chance to showing what a great place we are to stay at.
Business response:
Can you please tell us why you gave us such a low rating?
Not a good experience They changed the hotel in the last minute without any prior information.
Business response:
Thank you for choosing our hotel and for sharing your review. We apologize for the inconvenience you experienced as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members to ensure a better outcome going forward. We would appreciate you giving us another opportunity to show you the hospitality you should have received on this occasion. We hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating our hotel. Can you tell me what we could have done better?
Rude Service Debbie at the front desk was rude she hung up on me multiple times made me feel very unwelcome which caused me to cancel my stay and book elsewhere!!
Business response:
I do apologize for the experience you had and I will handling this personal.
It Smelt like smoke and was not very clean also the carpet in room was pulling up
Business response:
Thank you for being our guest. We are sorry for the cleanliness and smoke odor you encountered and regret your visit was not a pleasant one. Your feedback has been shared with the housekeeping team to be more attentive in their work ensuring it is not repeated in the future. We value your business and hope to have an opportunity of hosting you in the future for a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.