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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked into room 125 on June 9th, 2021. Immediately notice a smoke and urine smell then noticed not only was there no bedding but the mattress had a massive urine stain. Left the room right away and told the front desk the room was dirty and asked for a refund.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
The worst stay of my life. They gave us a room on the third floor, which was ok... the problem is we could only take showers with boiling hot water or cold, because when we try regulate the hot and cold,it just gets very very hot or very cold.....so we would turn on the pipe in the kitchen and the pipe at the sink in the bathroom, and keep both of them on the hot side,then try to adjust the hot and cold in the shower.... That take around 20mins.... Then after aĺl that,we could kinda take a shower...... and they don't clean t... read more
Business response:
Lloyd, thank you for your review. We apologize for the challenges you had controlling the water temperature in your room and regret the inconvenience caused. Your feedback will be shared with the appropriate individual to address these concerns. Kindly know, keeping our guests' well-being and safety in mind, we have revised our housekeeping practices to include options for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Please revisit us so we can make it up to yo... read more
Ew I went to use a pre-wrapped cup snd the bottom cup was unwrapped and disgusting. The bathtub was dirty and the room obviously hadnt been vavuumed. The check in lady was super friendly been when checking out the next lady didnt seem concerend at all and passed it off as "we have a new girl, maybe she got tired " Overall very unimpressed
Business response:
Shalena, thank you for your review. We apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We are also sorry you did not experience the best from one of our associates. We have asked the appropriate individual to make sure this is never repeated. Please revisit us so we can make it up to you. Sincerely, Hotel Management
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Business response:
Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Trash bin at main entrance was full upon arrival. Over next 3 days trash accumulated to overflowing. Room I was given on 3rd floor was not prepped from previous visitor. Next room had 5 coins on floor under desk, a book, toy and empty water bottle were under the bed. Smoke alarm dangling from ceiling, broken clips on telephone, t.v. remote didn't work. Take 2 LARGE cans of LYSOL. AVOID property if possible. I have photos.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a bette... read more
the evening we went to check in, the police were on site for a domestic complaint. the young girl working was worked up about it and clearly nervous. after she checked us in, and we got off the elevator to head to our room- the smell was terrible. Upon opening our room, it was dirty. the floor had dried up crusty white splotches all over. also, the police were 2 doors down for the domestic complaint that was called. Needless to say, we went back down to the desk to leave. The girls working were unable to issue a refund but l... read more
Business response:
Thank you for staying with us and sharing your experience. Please accept our apologies for not providing you with the excellent service you deserve. We are committed to giving each guest an exceptional stay; therefore, we are disappointed this was not your experience. We appreciate your feedback, which serves to help us do a better job of achieving our goal. Meanwhile, we will also look into your billing-related concerns and appreciate your patience. Thank you again for your comments. Sincerely, Hotel Management
When I got there they did not have my room. They said they didn't have any clean rooms. I paid in advance for the room. Last minute she found one but the sheets where not clean. Looks like they just straighten it up.
Business response:
Thank you for sharing your concern. We sincerely apologize for the inconvenience you had with your reservation at check-in and. Please also accept our apologies for the cleanliness issue in the suite offered to you. There are no excuses to be made. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
The room did not have carpet, so our feet would get cold if we didn’t have our shoes on.
Business response:
Thank you for choosing our hotel. We are sorry your stay with us was not a pleasant one and regret not meeting all of your expectations. We value your feedback and hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,376 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.