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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely noisy , smokers smoking around entrances, shower area did not look very clean and shower was COLD. Will NOT use Exepdia again.
Business response:
Brett, thank you for your review of your recent stay. We are sorry for the inconvenience you faced due to other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We also apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your comments regarding the water temperature with the appropriate team so that they can take the nec... read more
Room next door had tv on very loud at 1:00am. We called the front desk, they did nothing. The air conditioner is not just very loud, but it makes a high pitch squeak all night. The breakfast can hardly be called that. It didn’t even have proper coffee. The “bold” setting was clearer than black tea.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. Also, your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should... read more
Room was not clean when I got there and I had to wait 45 minutes for a manager to clean another room so that I could have clean sheets and towels. There really is no continental breakfast . And the rooms were kind of old had patched holes in the walls there was no clock radio
Business response:
Thank you for posting a review of your recent stay. We apologize for the unfortunate delay in getting your accommodations ready for your arrival and for the issues you encountered in your suite. We are working with the appropriate teams to make sure corrective actions are taken to make our future guests experience a better one. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and ... read more
In fact, we did not like this hotel. We made a reservation the same day of our stay and called the hotel around 7 pm to let them know we will arrive after 11 pm. The person at the front desk said "that it will not be a issue and you that we were welcome to arrive at any time". When we arrived the hotel was sold out and we had no reservation. I will not recommend this hotel to someone trying to have some rest after a long day.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We also apologize for the unsatisfactory service you received from our front desk team. Your comments were already shared with the staff members to ensure these issues are not repeated. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
They didn’t have any towels when I needed them, the first room stank, the second room was dirty. The staff was great and accommodating though. They didn’t have ice, or food, the kitchenette was very outdated. There was not utensils in the kitchenettes.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our team to see where we failed and to make sure this isn't repeated. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communica... read more
Not the greatest experience Bed was uncomfortable, pillows were flat and we stood in dirty water to shower because the tub didn't drain. We had to ask for additional towels, as there was only one set in the room.
Business response:
Stephanie, thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your bathroom. We have alerted our engineering team, and we are fixing the problem. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Manage... read more
Dirty room Dirty room, food trash left behind from previous person. Reported to desk, must be common occurrence. Definitely not worth the $100 plus it cost. $40 hotel room seems more accurate.
Business response:
Robert, thank you so much for posting a review of your stay. We are sorry you had some service issues in your room. We aim to exceed our guests' expectations and go above and beyond, so we're sorry we fell short of this during your visit. Your concerns have been shared with our housekeeping team to ensure these service issues are not repeated. We hope that you'll give us another chance and reconsider staying with us again in the future. Sincerely, Hotel Management
Sketchy hotel. Looks good from outside but inside lobby smelled strongly of cigarette smoke. Upon check in, the guy behind the desk had on what looked like gym clothes. I didnt even think he worked there because he was outside when we pulled in. We were assigned a room but upon opening the room door, we discovered someone was already in that room! We were given another room and the keycard would not open the door so we went back down to the lobby where the clerk came upstairs and opened the door. There were no cups or ice bu... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your experience was less than satisfactory. We also apologize for the odor issues during your stay and for not meeting some of your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.