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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bad staff Management came to room at 8:30 threatening to call cops because someone complained about my daughter opening and closing the recliner in the room repeatedly
Business response:
Michelle, thank you for choosing our hotel. Please accept our apologies regarding the difficulties you and your daughter had with our staff. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. Thank you also for your feedback, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
My stay at extended stay I was charged twice for my room which resulted in my card being disabled very inconveinant
Business response:
Thank you for sharing your feedback stating your concerns. It was disappointing to read your comment and know we were not able to accommodate you. We apologize and regret the inconvenience this caused you. As your review is anonymous, we would urge you to share some more additional information, so that we properly investigate the matter and follow up. Your patience is highly appreciated, and we hope to redeem ourselves in the future. Sincerely, Hotel Management
Excellent location,poor service from managers! I have been using this facility about one year now. I loved it until they had recent management changes. Current day time manager has a poor attitude regarding checking in visitors. I am now frequently told there are no rooms available despite coming at night and finding the parking lot empty. The manager and given me unclean rooms and Ive had to change room frequently on day shift with them there. Some rooms reaked of smoke, others had pet dander. Anthony check me in recently. ... read more
Business response:
Kamala, we hate losing our loyal guests and are extremely sorry for letting you down during your recent visit. We are also disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I’m really not picky with rooms; simply want them clean with smooth check ins. Front desk called asking if I was coming; told him I was driving and would be there within 30 minutes. Once we arrived, he struggled to find a room for me and said he almost gave it away and that’s why he called but he didn’t since I told him I was on my way (I prepaid for the room). He finally found one on the computer and physically ran to “make sure it’s clean” then gave us the room card. We shuffled our stuff up and opened the door but the TV ... read more
Business response:
Ann, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Management
I need my money back i never stayed there i went to a different hotel due to roaches crawling all over in the room
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. Sincerely, Hotel Management
Extremely noisy , smokers smoking around entrances, shower area did not look very clean and shower was COLD. Will NOT use Exepdia again.
Business response:
Brett, thank you for your review of your recent stay. We are sorry for the inconvenience you faced due to other guests. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We also apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We will also share your comments regarding the water temperature with the appropriate team so that they can take the nec... read more
Room next door had tv on very loud at 1:00am. We called the front desk, they did nothing. The air conditioner is not just very loud, but it makes a high pitch squeak all night. The breakfast can hardly be called that. It didn’t even have proper coffee. The “bold” setting was clearer than black tea.
Business response:
Thank you for writing about your stay and for being our recent guest. Please accept our apologies for the service and noise issues you experienced and for our failure to address them to your satisfaction. Also, your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We are terribly sorry for the inconvenience and hope that you will consider staying with us again so we can demonstrate the superb hospitality that you should... read more
Room was not clean when I got there and I had to wait 45 minutes for a manager to clean another room so that I could have clean sheets and towels. There really is no continental breakfast . And the rooms were kind of old had patched holes in the walls there was no clock radio
Business response:
Thank you for posting a review of your recent stay. We apologize for the unfortunate delay in getting your accommodations ready for your arrival and for the issues you encountered in your suite. We are working with the appropriate teams to make sure corrective actions are taken to make our future guests experience a better one. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.