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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In fact, we did not like this hotel. We made a reservation the same day of our stay and called the hotel around 7 pm to let them know we will arrive after 11 pm. The person at the front desk said "that it will not be a issue and you that we were welcome to arrive at any time". When we arrived the hotel was sold out and we had no reservation. I will not recommend this hotel to someone trying to have some rest after a long day.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this, and we apologize for the inconvenience. We also apologize for the unsatisfactory service you received from our front desk team. Your comments were already shared with the staff members to ensure these issues are not repeated. We understand the frustration and truly hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
They didn’t have any towels when I needed them, the first room stank, the second room was dirty. The staff was great and accommodating though. They didn’t have ice, or food, the kitchenette was very outdated. There was not utensils in the kitchenettes.
Business response:
Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our team to see where we failed and to make sure this isn't repeated. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be sure our front desk communica... read more
Not the greatest experience Bed was uncomfortable, pillows were flat and we stood in dirty water to shower because the tub didn't drain. We had to ask for additional towels, as there was only one set in the room.
Business response:
Stephanie, thank you for the comments. We were sorry to read you were inconvenienced by maintenance issues in your bathroom. We have alerted our engineering team, and we are fixing the problem. We are also sorry for the disappointment you had with the comfort of your bed. We wish we had the opportunity to address this while you were here as we would have done our best to ensure you were comfortable. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Manage... read more
Dirty room Dirty room, food trash left behind from previous person. Reported to desk, must be common occurrence. Definitely not worth the $100 plus it cost. $40 hotel room seems more accurate.
Business response:
Robert, thank you so much for posting a review of your stay. We are sorry you had some service issues in your room. We aim to exceed our guests' expectations and go above and beyond, so we're sorry we fell short of this during your visit. Your concerns have been shared with our housekeeping team to ensure these service issues are not repeated. We hope that you'll give us another chance and reconsider staying with us again in the future. Sincerely, Hotel Management
Sketchy hotel. Looks good from outside but inside lobby smelled strongly of cigarette smoke. Upon check in, the guy behind the desk had on what looked like gym clothes. I didnt even think he worked there because he was outside when we pulled in. We were assigned a room but upon opening the room door, we discovered someone was already in that room! We were given another room and the keycard would not open the door so we went back down to the lobby where the clerk came upstairs and opened the door. There were no cups or ice bu... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your experience was less than satisfactory. We also apologize for the odor issues during your stay and for not meeting some of your expectations. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Room was not clean, someone is in the room before us
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived and also for the service issues you encountered during your stay. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Not Worth The Savings! This hotel is in a nice area, but the hotel itself is disgustingly dirty. The room was clean, but the common areas, entry, elevator area were all filthy. The rate is cheap for the area, but you get nothing but a room. No housekeeping. When you need towels you have to carry your used towels to the front desk and trade them in for fresh towels. People are cooking in their rooms and the halls smell of burnt food. Spend the extra $10 a night and stay at a budget full-service hotel.
Business response:
Dennis, we apologize for the odor and cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so that such issues don’t happen again. We also regret you did not like our hotel policy concerning housekeeping and towels. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.