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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not clean, someone is in the room before us
Business response:
Thank you for taking the time to review your visit to our hotel. We are truly sorry your room was not in the spotless condition it should have been when you arrived and also for the service issues you encountered during your stay. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. We are already taking steps to ensure oversights such as this do not happen again. We hope you will consider giving us a second chance the next time you are in our area. Sincerely, Hotel Management
Not Worth The Savings! This hotel is in a nice area, but the hotel itself is disgustingly dirty. The room was clean, but the common areas, entry, elevator area were all filthy. The rate is cheap for the area, but you get nothing but a room. No housekeeping. When you need towels you have to carry your used towels to the front desk and trade them in for fresh towels. People are cooking in their rooms and the halls smell of burnt food. Spend the extra $10 a night and stay at a budget full-service hotel.
Business response:
Dennis, we apologize for the odor and cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so that such issues don’t happen again. We also regret you did not like our hotel policy concerning housekeeping and towels. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
I never did get a check and you told me that my reservation was confirmed and I even called ahead to reconfirm even though you told me I didn’t have to do that and yet when I arrived at the property before their state a check and cut off I was told that my room is been sold to someone else and I was on my own! when I protested they told me that overbooking was routine ! when I insisted they find me another room they said there were no rooms available in their sister properties. when I told them I wasn’t leaving the front des... read more
The smell from be the sewer lines were so bad that be you couldn't sleep.
Business response:
We apologize for the smell you experienced during your stay. We work hard to provide a clean and comfortable environment for your stay and we're sorry that the smell compromised your experience. We have alerted our department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.