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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my husband and I waited approximately 15 minutes for someone to show up at the front desk to check us in, he was very rude and mumbled everything to where we couldn't even hear him. He never really greeted us or told us how to get to my room. Just handed us our cards and went back to what he was doing.
Business response:
Josh, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
The breakfast was not really in breakfast. The cleanliness of the rooms was horrible. The staff was friendly and courteous. But everything else was a nightmare would never stay again
Business response:
Please accept our sincere apologies for not being able to deliver you a clean and comfortable stay. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Dirty Arrived from out of town and room wasn’t ready. Told us to come back in 30 min. Ended up giving us a different room and it was dirty as well. Hair in shower. Trash under vanity in bathroom. Trash under night stand. No face plate on telephone and it was very dirty. One of the beds was broke. So when you sat on edge it lifted up.
Business response:
Junno, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not as described There are a lot of similar hotels in Kansas. Similar price, similar distance from where I needed to be, so I picked the one with the creature comforts that were most appealing. Kitchen and coffee maker. You get a kitchen, sure, but coffee machines and utensils are served on a first come basis. And at 8pm on a Sunday evening nothing is left. It’s advertised as being available - but isn’t. This is infuriating. The room was dirty. The last guests trash was still in the room and their thick black body hairs stil... read more
Business response:
Emily, thank you for choosing us. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.