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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty Arrived from out of town and room wasn’t ready. Told us to come back in 30 min. Ended up giving us a different room and it was dirty as well. Hair in shower. Trash under vanity in bathroom. Trash under night stand. No face plate on telephone and it was very dirty. One of the beds was broke. So when you sat on edge it lifted up.
Business response:
Junno, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is shared with the appropriate team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Not as described There are a lot of similar hotels in Kansas. Similar price, similar distance from where I needed to be, so I picked the one with the creature comforts that were most appealing. Kitchen and coffee maker. You get a kitchen, sure, but coffee machines and utensils are served on a first come basis. And at 8pm on a Sunday evening nothing is left. It’s advertised as being available - but isn’t. This is infuriating. The room was dirty. The last guests trash was still in the room and their thick black body hairs stil... read more
Business response:
Emily, thank you for choosing us. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will stay with us again soon. Sincerely, Hotel Management
Hidden charge fee As of my reservation my check out date wad Tuesday may 28th but I check out one day early Monday 27th then when I called to get refund they said there is no record that you check out early
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure this never happens again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Very dirty - staff was nice but the place is a mess - choose another place - don't go here.
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service you received from our associates, we apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptio... read more
Stinks As soon as we walked in the room, it smelled so bad. We asked for air freshener and the receptionist gave us one that literally only had water, it did not have a smell so that was no help. Not satisfied at all. Smelled lasted all night
Business response:
Thank you for reviewing your stay. We apologize for the odor you experienced in your accommodation and for not being able to resolve the issue to your satisfaction. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will consider giving us a second chance the next time you are in Overland Park. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.