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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hidden charge fee As of my reservation my check out date wad Tuesday may 28th but I check out one day early Monday 27th then when I called to get refund they said there is no record that you check out early
Business response:
Thank you for being our guest. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure this never happens again. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Very dirty - staff was nice but the place is a mess - choose another place - don't go here.
Business response:
Thank you for posting a review of your stay. Although you were pleased with the service you received from our associates, we apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptio... read more
Stinks As soon as we walked in the room, it smelled so bad. We asked for air freshener and the receptionist gave us one that literally only had water, it did not have a smell so that was no help. Not satisfied at all. Smelled lasted all night
Business response:
Thank you for reviewing your stay. We apologize for the odor you experienced in your accommodation and for not being able to resolve the issue to your satisfaction. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope you will consider giving us a second chance the next time you are in Overland Park. Sincerely, Hotel Management
Sad hotel stay Needed a place to stay for the night. Musty smell throughout the hotel. Needs to be updated. Bathroom didn’t even have a blow dryer. Morning breakfast was not very appealing.
Business response:
Jennifer, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We are following up with our housekeeping team to make sure each associate is following established cleaning and inspection protocols. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel ... read more
The room smells bad, location it’s good but, they don’t have continental breakfast, only coffee granola bars and some oatmeal.
Business response:
Please accept our apologies for not providing a restful stay. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
The room was very clean. However, the hotel Staff/Receptionist was rude and disrespectful. I arrived with 10 family members to attend a funeral. She not professional and yelled to me "if you don't like our policy, you can take your money back and get out!"
Business response:
We are sorry to hear the circumstances of your trip and apologize for the rude behavior you received from one of our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope you will give us another opportunity to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
They gave my room to another one. I stand in front of front desk one half hour and waited to solve. The room has bedbugs then they gave me a new room, but i sitll was bited. No hairdryer
Business response:
Dear Nonono, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
If you have any other option, take that one We stayed here because of its close location to Overland Park Regional Medical Center. Our flight was delayed but we were unable to notify the front desk because there was no one answering the phone, so it kept rolling over to the reservations line. We arrived at 1:30AM and when we got to the floor where our room was located, there was so much cigarette smoke in the hall, we could have been in a bar. You could hear people laughing and talking very loudly while walking down the hall... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.