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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in late at night. I reserved 1 room with 2 beds for 3 people. The first rrom was not cleaned, dirty towels on floor and bed not made. The second room we tried was not cleaned. Dirty towels, bed not made, kitchen messy, someone's leftover food in refrigerator. Thire room had clean towels, and bed was made. It onpy had 1 bed for 3 people to share. Room had fowl smell and leftovers in refrigerator but we were tired and made it work. Would not recommend and wont be back.
Business response:
We are truly sorry for the cleanliness issue you experienced in all of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I would not ever recommend this property. Front desk staff rude hotel smelled and it was noisy
Business response:
Keli, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Ho... read more
There was iron but no ironing board. No blow dryer. Had to pull out mattresses to get to outlet for cell phone chargers to be near bed. Bedside lights didn't work. Need better and appropriately placed outlets for charging. Really need full breakfast not mere muffins and coffee.
Business response:
Suz, please accept our sincere apologies for the issues you encountered and regret your stay was not a pleasant one. Rest be assured, your feedback has been shared with the maintenance team to review and rectify these issues immediately. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Listen you can't advertise having a kitchen when there were no silverware, plates, cups, nothing to cook with. I'm talking 4 cabinets and four drawers and nothing in any of them. No I've machine because they want you to use I've trays. Well if you just checked in and your thirsty your out of luck. Bed was hard only two pillows for Queen bed furniture was old. The biggest thing is the kitchen why have a stove and cabinetry if there is nothing for folks to use to cook with?
Business response:
Sammie, thank you for being our guest. We apologize for not communicating our kitchenware policy. Also, we regret the discomfort you had with the bed. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make dishware available at the front desk. Your feedback for the furnishing is shared with appropriate individuals in an effort to improve our future guest experiences. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel ... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The property was nice and clean the first staff meeting me was great the manager at check out was a rude ass person that has no business dealing with customers. The issue was because the shower wouldn't get above warm water at the same time the sink had very hot water I had to take and clean up at the sink told them they needed to have it checked out as it was an issue with the control valve he only wanted to tell me I didn't know what I was talking about as others had rented the room 223 and never complained. Also the water... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.