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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sad hotel stay Needed a place to stay for the night. Musty smell throughout the hotel. Needs to be updated. Bathroom didn’t even have a blow dryer. Morning breakfast was not very appealing.
Business response:
Jennifer, please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We are following up with our housekeeping team to make sure each associate is following established cleaning and inspection protocols. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel ... read more
The room smells bad, location it’s good but, they don’t have continental breakfast, only coffee granola bars and some oatmeal.
Business response:
Please accept our apologies for not providing a restful stay. Your feedback regarding the odor issue and our breakfast offerings is shared with the concerned individuals an effort to deliver better guest experiences going ahead. Please give us another opportunity to provide you with a better experience on your next visit. Sincerely, Hotel Management
The room was very clean. However, the hotel Staff/Receptionist was rude and disrespectful. I arrived with 10 family members to attend a funeral. She not professional and yelled to me "if you don't like our policy, you can take your money back and get out!"
Business response:
We are sorry to hear the circumstances of your trip and apologize for the rude behavior you received from one of our associates. Your feedback will be shared with the appropriate team members to improve our service going forward. We hope you will give us another opportunity to demonstrate the excellent service you should have experienced on this visit. Sincerely, Hotel Management
They gave my room to another one. I stand in front of front desk one half hour and waited to solve. The room has bedbugs then they gave me a new room, but i sitll was bited. No hairdryer
Business response:
Dear Nonono, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
If you have any other option, take that one We stayed here because of its close location to Overland Park Regional Medical Center. Our flight was delayed but we were unable to notify the front desk because there was no one answering the phone, so it kept rolling over to the reservations line. We arrived at 1:30AM and when we got to the floor where our room was located, there was so much cigarette smoke in the hall, we could have been in a bar. You could hear people laughing and talking very loudly while walking down the hall... read more
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Checked in late at night. I reserved 1 room with 2 beds for 3 people. The first rrom was not cleaned, dirty towels on floor and bed not made. The second room we tried was not cleaned. Dirty towels, bed not made, kitchen messy, someone's leftover food in refrigerator. Thire room had clean towels, and bed was made. It onpy had 1 bed for 3 people to share. Room had fowl smell and leftovers in refrigerator but we were tired and made it work. Would not recommend and wont be back.
Business response:
We are truly sorry for the cleanliness issue you experienced in all of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.