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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not ever recommend this property. Front desk staff rude hotel smelled and it was noisy
Business response:
Keli, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Also, your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Ho... read more
There was iron but no ironing board. No blow dryer. Had to pull out mattresses to get to outlet for cell phone chargers to be near bed. Bedside lights didn't work. Need better and appropriately placed outlets for charging. Really need full breakfast not mere muffins and coffee.
Business response:
Suz, please accept our sincere apologies for the issues you encountered and regret your stay was not a pleasant one. Rest be assured, your feedback has been shared with the maintenance team to review and rectify these issues immediately. Your feedback in regard to the grab-and-go breakfast offerings has been shared with our brand leaders to determine new choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Listen you can't advertise having a kitchen when there were no silverware, plates, cups, nothing to cook with. I'm talking 4 cabinets and four drawers and nothing in any of them. No I've machine because they want you to use I've trays. Well if you just checked in and your thirsty your out of luck. Bed was hard only two pillows for Queen bed furniture was old. The biggest thing is the kitchen why have a stove and cabinetry if there is nothing for folks to use to cook with?
Business response:
Sammie, thank you for being our guest. We apologize for not communicating our kitchenware policy. Also, we regret the discomfort you had with the bed. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make dishware available at the front desk. Your feedback for the furnishing is shared with appropriate individuals in an effort to improve our future guest experiences. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel ... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The property was nice and clean the first staff meeting me was great the manager at check out was a rude ass person that has no business dealing with customers. The issue was because the shower wouldn't get above warm water at the same time the sink had very hot water I had to take and clean up at the sink told them they needed to have it checked out as it was an issue with the control valve he only wanted to tell me I didn't know what I was talking about as others had rented the room 223 and never complained. Also the water... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Walls to Thin! It was very loud till very late in the night. You could hear everything through the walls and everyone out in the hall. It didn’t quiet down till well after midnight. Very hard to get to sleep.
Business response:
Jason, we appreciate you for evaluating your visit to our hotel. We are very sorry for the noise issue which impacted your stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Snow Storm we had to switch rooms heat in room did not work. change rooms bath tub stopper was out nasty drain hair in the tub rough towels poor soap and No continental breakfast. snow storm is the reason I took my family there. for a great area that place went down Fast What happen?
Business response:
Kelvin, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Bare bones facility Long checkin Out of coffee for so called breakfast. Only a couple of granola bars left
Business response:
Robert, thank you for reviewing your stay. We are sorry you were unable to take advantage of our breakfast offerings and apologize for not living up to your expectations. We will use your feedback as a training tool so that we can improve our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.