This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Checked in fine. Went to the room turn my tv in and the picture had static. It was cable so I tried tightening the cord and no improvement. Then decide to shower at approx 1800 and the water got lukewarm. There was leftover food in the fridge, and under the bed was dirty with pieces from the box spring.
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No cups or utensils in the room. Lamps did not work properly. No hairdryer in the room. After two days I requested the room be cleaned and I was told rooms get cleaned only after seven days. I won’t be staying in another extended stay American hotel again. Very bad experience.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you ... read more
Breakfast was not a breakfast. There was no conditioner, I have never been to a hotel where conditioner was not available. Hair in the bathroom and room that was not ours upon arrival. The luggage cart was broken and falling apart.
Business response:
Matthew, we're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to ensure future guests do not encounter the same issues. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
no hot water at all, the room was clean, however the pipes and plumbing made noises all night, the wall heater/air conditioner did not work. one of the drawer would not stay closed
Business response:
We apologize for the maintenance issue which impacted your stay with us. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Smoke smell every where They claimed to be sold out from what was confirmed, but ended up giving it to us after I argued. The entire place smelled like smoke, including the non-smoking room. Beds and pillows were not any good. The only plus was location.
Business response:
Although we try to strive to deliver guests with an excellent stay, we apologize this wasn’t your experience. We regret the inconvenience caused and that we couldn’t deliver you a clean and comfortable stay. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Management
Long line for check in (40 min wait), no coffee or furnished items in suite, not enough breakfast or breakfast coffee available.
Business response:
Thank you for sharing your feedback online. We apologize for the delay it took in providing you with your room at the time check-in. Also, we are sorry you weren't happy with our breakfast offerings. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead.We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Very dirty The bedroom was dirty and had bed bugs really bad. Had to go to ER. I was switched to another room and it had bed bugs also
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Location was great but I couldn't log on to their WiFi and the Staircase smelled like smoke.
Business response:
Although you liked our location, we apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,355 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.