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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Long line for check in (40 min wait), no coffee or furnished items in suite, not enough breakfast or breakfast coffee available.
Business response:
Thank you for sharing your feedback online. We apologize for the delay it took in providing you with your room at the time check-in. Also, we are sorry you weren't happy with our breakfast offerings. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead.We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Very dirty The bedroom was dirty and had bed bugs really bad. Had to go to ER. I was switched to another room and it had bed bugs also
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Location was great but I couldn't log on to their WiFi and the Staircase smelled like smoke.
Business response:
Although you liked our location, we apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Poor choice of hotel. Room definitely was not as advertised. No in room coffee pot. No kitchen anything. Barely had soap and shampoo. Room was outdated and needing repair. Front desk wouldn’t answer the phone. Would not recommend unless you are desperate.
Business response:
Steven, thank you for reviewing our hotel.It is disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. Please be assured that we have discussed your feedback with the concerned teams, and we're taking appropriate steps to ensure future guests do not encounter the same issues. Wehope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The location was the only good thing about this place. The room smelled horrible and the bed was too hard!
Only adequate Low cost hotel was good for sleeping. Kitchen wasn’t equipped with anything. We didn’t even have a cup to take medicine, neither a kitchen glass nor a disposable cup in the bathroom. Front desk was left unattended while the desk clerk performed cleaning duties elsewhere in the hotel. Breakfast had no fruit or juice. Options were coffee, hot chocolate, packaged muffins, granola bars, and oatmeal packets. If your expectation is low, this will be a fine place to stay.
Business response:
Karen, thank you for being our guest. We are sorry for the inconvenience you encountered during your stay. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. Also, we will share your feedback with regards to our grab-and-go breakfast with our Brand Leaders to enhance our future guests’ experiences. We hope you will afford us an opportunity to redeem ourselves i... read more
Had to change dates of stay and room arrangement. The management didn't honor the rate their clerk quoted me for the stay and up-charged us significantly. We won't stay there again
Business response:
Tom, we are sorry for the disappointment with our room rate. We offer best available rate and the published rates may vary daily based on average room demand. Please free to reach out to our front desk with your queries and they will be happy to assist you. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area. Sincerely, Hotel Management
Front desk clerk tried telling me I didn't have a reservation and that they were booked I showed them email, and spelled my name 3 times and he had misspelled my name. The the in the room had to be turned up all the way to barely hear (we were in the area for my fiance to take a class so I spent more time in the room than I normally would). There was no fitted sheet on our bed I asked front desk for one it never came. Had to get the top sheet to stay best we could and use the blanket as a top sheet
Business response:
Andrew, thank you for staying at our hotel and for sharing your feedback. Exceptional service for every guest is our highest priority, so we are disappointed to learn that your experience with us fell short. We have shared your feedback with the appropriate team members so adjustments can be made. We value you as a guest and hope we have the opportunity to welcome you again in the future. Sincerely, Hotel Management
Will not stay at extended stay anywhere again Already did and will be calling this evening
Business response:
Brian, thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.