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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Listen you can't advertise having a kitchen when there were no silverware, plates, cups, nothing to cook with. I'm talking 4 cabinets and four drawers and nothing in any of them. No I've machine because they want you to use I've trays. Well if you just checked in and your thirsty your out of luck. Bed was hard only two pillows for Queen bed furniture was old. The biggest thing is the kitchen why have a stove and cabinetry if there is nothing for folks to use to cook with?
Business response:
Sammie, thank you for being our guest. We apologize for not communicating our kitchenware policy. Also, we regret the discomfort you had with the bed. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make dishware available at the front desk. Your feedback for the furnishing is shared with appropriate individuals in an effort to improve our future guest experiences. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel ... read more
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
The property was nice and clean the first staff meeting me was great the manager at check out was a rude ass person that has no business dealing with customers. The issue was because the shower wouldn't get above warm water at the same time the sink had very hot water I had to take and clean up at the sink told them they needed to have it checked out as it was an issue with the control valve he only wanted to tell me I didn't know what I was talking about as others had rented the room 223 and never complained. Also the water... read more
Business response:
Thank you for the review of our hotel. We sincerely apologize for the difficulties you experienced during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have shared your concerns with the appropriate teams, and we’re taking corrective steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Walls to Thin! It was very loud till very late in the night. You could hear everything through the walls and everyone out in the hall. It didn’t quiet down till well after midnight. Very hard to get to sleep.
Business response:
Jason, we appreciate you for evaluating your visit to our hotel. We are very sorry for the noise issue which impacted your stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Snow Storm we had to switch rooms heat in room did not work. change rooms bath tub stopper was out nasty drain hair in the tub rough towels poor soap and No continental breakfast. snow storm is the reason I took my family there. for a great area that place went down Fast What happen?
Business response:
Kelvin, please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Bare bones facility Long checkin Out of coffee for so called breakfast. Only a couple of granola bars left
Business response:
Robert, thank you for reviewing your stay. We are sorry you were unable to take advantage of our breakfast offerings and apologize for not living up to your expectations. We will use your feedback as a training tool so that we can improve our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Checked in fine. Went to the room turn my tv in and the picture had static. It was cable so I tried tightening the cord and no improvement. Then decide to shower at approx 1800 and the water got lukewarm. There was leftover food in the fridge, and under the bed was dirty with pieces from the box spring.
Business response:
Thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No cups or utensils in the room. Lamps did not work properly. No hairdryer in the room. After two days I requested the room be cleaned and I was told rooms get cleaned only after seven days. I won’t be staying in another extended stay American hotel again. Very bad experience.
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please know, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,376 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.