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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointing Property is going downhill. Rooms are not cleaned properly and are just not kept up maintenance wise. Staff is unprofessional.
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Not recommended for everyone This hotel didn't have any coffee pots, so we moved to the Shawnee Mission location which is an exterior location. It's very inconvenient when you have to go to the office to pick up a coffee pot, and dishes, and there's no maid service unless you stay over 7 days, so if you want fresh towels you have to take your towels to the office and exchange your old towels for new ones. Just didn't work for us, and I would think twice before ever staying at an Extended Stay again!
Business response:
Thanks for being our guest. We are sorry you were unhappy with our hotel policy in regard to housekeeping service and regret the inconvenience caused. Your concern has been shared with the concerned team members to improve our facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Bed bud bugs I walked into the room after a long day of travel and made the mistake of setting my bags on the bed. I want to go move a blanket and saw multiple bedbugs I am mediately went downstairs and was able to be refunded but be warned
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms, and pest control. The room you occupied has been professionally inspected and no signs of pests were found. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Hotel Management
Do not book this hotel This hotel says complimentary breakfast but one of the first things that the clerk tells you is that its not really breakfast but a grab and go coffee and granola bar. I specifically searched hotels that have breakfast in the morning. Our rooms look bland and uncared for. The clock doesnt work, One bed had hair on the sheets and the other had a blood stain.. not like a blood stain thats been washed but more like a blood stain that dried and the sheets re-used. Im looking into getting out of this hotel ... read more
Business response:
Jerritt, thank you for staying with us and for taking the time to post your review. We apologize for the cleanliness issues you experienced in your room and regret the inconvenience this caused. We are working with our housekeeping team to tighten the procedures and ensure we deliver a superb stay every time. Your concern in regard to breakfast has also been shared with the brand leaders to assist them when determining new offerings for future implementation. We hope you will visit us soon so that we can have another chance ... read more
THE WORST EVER I stay at extended stay at over land park for 7 days I had the worst stay ever place was dirty already never been clean and never had a house keeping and bags of garbage all over for 5 day No one took care anything there. WiFi never existed and tv a night mare . Defenitly never going back to exetende stay at all .
Business response:
Caros, thank you for being our guest and for the feedback. We apologize for the cleanliness issue you had in your room and that you were unhappy with the value we offer. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
ADA Law Broke federal ADA law.Will not ever stay at one again.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Convenient but disappointing There appears to be only one person running the place. Front desk was friendly. It needs to be renovated badly. The remote had no batteries, half the lamps did not work. A towel that was on the Hallway floor stayed there for 2 days. Luckily I had no intention to use the kitchen because there were no utensils. There were no hangers in the closest. People were sitting on the floor in the hallway. I slept with the light on for security purposes.
Business response:
Bob, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Staff friendly Our room had a studio kitchen that online stated was stocked but didn’t have anything, not even a coffee pot. Got a cup of coffee from front breakfast counter and there was a dead bug in my cup after pouring. Someone near was smoking heavily and it smelled up our room the entire time. Not a very clean place. Will not be back
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.