Extended Stay America - Kansas City - Overland Park - Quivira Rd.

Business response:

We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management 

Business response:

Carol, we truly care about ensuring the comfort of all our guests, so we apologize that we fell short and regret the inconvenience you encountered while here. We have shared your comments with our housekeeping staff so that they will be more diligent in their efforts. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Clark, On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management 

Business response:

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management 

Business response:

Carol, thank you for being our guest and for posting your feedback. We are happy to read our location was convenient for your needs. However, I am sorry for the inconvenience you had at the time of check-in. We do have hair dryers and other in-room amenities available at the Front Desk on request. So on your next visit to reach out at our Front Desk, they would be happy to assist you. I hope you will return so we can make it up to you and on behalf of everyone here we wish your mom a speedy recovery. Sincerely, General Mana... read more

Business response:

Please accept my apologies that we failed to communicate our hotel policies at the time of check-in and for the cleanliness issues you experienced. I have shared your feedback with the entire team to ensure these issues are not repeated. Our housekeeping is done on a weekly basis to respect the privacy of our guests and, but we are always happy to provide fresh linens and whatever you need during your stay. We regret and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager 

Business response:

Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave... read more

Business response:

Timothy, we apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable stay and hope you will give us a chance to serve you better in the future. Sincerely, General Manager