This profile has been claimed by the business owner or representative.
Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Find a different hotel It was evident this hotel room was not cleaned. There was a ring inside the toilet that develops when the bowl has not been cleaned. There was remnants of the previous guests use of the toilet too. The floor around the bed had not been vacuumed. The listing indicates a complementary continental breakfast. This included coffee and a granola bar.
terrible Someone other than myself tried to enter room with a key at 2:30 am luckily security latch on door no working elevator I'm legally disable was placed on 3 rd floor
Business response:
Thank you for your feedback. Although rare, at times we have a guest get confused which room they were assigned, we apologize for the disruption. Additionally, we are sorry our elevator was being serviced and temporarily out of order during your visit. Our staff is always available to assist, especially during situations like this. Thank you for your comments, and we hope to have you stay with us again soon! General Manager
Business response:
Gerald, it is disappointing to see we didn't live up to our typical standards. Although we make efforts to be perfect, sometimes we fall short. We hope you will consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
Skip this hotel.... I'm normally not one to complain. However the staff here were very rude, unprofessional and incompetent. I would not recommend anyone staying here. It may be cheap, but you get what you pay for. I was very disappointed.
Business response:
We sincerely apologize for the issues you encountered which made your stay disappointing. Normally our staff does a great job assisting our guests, so this incident is not the typical reflection of our service. Your comments have initiated additional training as we continuously improve. We regret the inconvenience caused, and please consider giving us another chance so we can redeem ourselves. Sincerely, General Manager
Kansas City I stayed here for two nights. I never had room service, while checking in I was told that I could only check in at 3:00pm (It was 2:00pm) and the coffee was terrible. Great location but staff was lacking any social skills.
Business response:
Jerry, thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apologies. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we c... read more
Business response:
Alicia, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, General Manager
Business response:
Jenny, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
never again Overall a terrible experience. Booked room on line. Arrive to location they overbooked so I had to get two separate rooms. They charged me for both even though they overbooked. Staff not frIendly. Front counter never was attended. Room not cleaned once in 4 days. No towels. Had to plunge my own toilet because to staff on duty. I would shut this place down. Horrible
Business response:
Tim, thank you for your stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us another opportunity to make it up to you on another visit. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,337 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.