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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
ADA Law Broke federal ADA law.Will not ever stay at one again.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Convenient but disappointing There appears to be only one person running the place. Front desk was friendly. It needs to be renovated badly. The remote had no batteries, half the lamps did not work. A towel that was on the Hallway floor stayed there for 2 days. Luckily I had no intention to use the kitchen because there were no utensils. There were no hangers in the closest. People were sitting on the floor in the hallway. I slept with the light on for security purposes.
Business response:
Bob, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Staff friendly Our room had a studio kitchen that online stated was stocked but didn’t have anything, not even a coffee pot. Got a cup of coffee from front breakfast counter and there was a dead bug in my cup after pouring. Someone near was smoking heavily and it smelled up our room the entire time. Not a very clean place. Will not be back
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
We are sorry we missed meeting your expectations. We appreciate you sharing your feedback as it will help us better serve our guests. We hope you will consider choosing us again so that we can provide you with an improved experience. Sincerely, Hotel Management
Very out dated and not very clean at all. Would not recommend this hotel.
Business response:
Carol, we truly care about ensuring the comfort of all our guests, so we apologize that we fell short and regret the inconvenience you encountered while here. We have shared your comments with our housekeeping staff so that they will be more diligent in their efforts. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Business response:
Clark, On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Should Be: Extended Stay At Your Own Risk Until recently because of the location and price I have been tolerant of all this hotels occasional shortcomings during my travels. That is, rude staff, smoke smell from vents, broken laundry soap dispenser, no shampoo or body soap, and just a generally "dingy" appearance inside. During my last attempt to check in I was told that the hotel is fully booked and no rooms are available including the room that I had paid for in advance. It was explained to me by the hotel staff that becau... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Hotel Management
Bed Bugs Bed bugs is probably all I need to say about this hotel. We came home with bites all over our bodies and are praying that we didn't bring any home with us. I would absolutely not recommend this hotel to anyone.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,376 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.