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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Close to hospital I booked the room because it was close to hospital. When I went to check in no one was at the front desk, I waited about 5 minutes before someone finally showed up and they tried to tell me they had only stepped away 30 seconds...wrong. Then there was only one pillow on the bed, the mattress was very uncomfortable,and there was no hair dryer in the room. The only positive I had was it was close to the hospital where my mom was a patient.
Business response:
Carol, thank you for being our guest and for posting your feedback. We are happy to read our location was convenient for your needs. However, I am sorry for the inconvenience you had at the time of check-in. We do have hair dryers and other in-room amenities available at the Front Desk on request. So on your next visit to reach out at our Front Desk, they would be happy to assist you. I hope you will return so we can make it up to you and on behalf of everyone here we wish your mom a speedy recovery. Sincerely, General Mana... read more
No Breakfast, room dirty, multiple night stay no maid service, and the room was not stocked with enough towels, pillows, ice bucket, ................ never again.
Business response:
Please accept my apologies that we failed to communicate our hotel policies at the time of check-in and for the cleanliness issues you experienced. I have shared your feedback with the entire team to ensure these issues are not repeated. Our housekeeping is done on a weekly basis to respect the privacy of our guests and, but we are always happy to provide fresh linens and whatever you need during your stay. We regret and hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Disappointing. Short in wall lights - would flicker on and off every time bed closest to window was touched. Had to unscrew bulb. Stool wouldn't flush totally. Stains on carpet. Room 113. Told staaff.
Business response:
Thank you for your feedback. We are truly sorry the condition of your room was not up to par and we did not meet your expectations. We appreciate you bringing this to our attention, and we want to let you know we are already working to address the problems you mentioned. Our team conducts routine maintenance throughout the hotel on a regular structured program basis. Your review highlights where we need to refocus our efforts, and I assure you we will. We hope you will consider giving our hotel another chance so we can leave... read more
Noisy, creaky building.
Business response:
Timothy, we apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable stay and hope you will give us a chance to serve you better in the future. Sincerely, General Manager
Find a different hotel It was evident this hotel room was not cleaned. There was a ring inside the toilet that develops when the bowl has not been cleaned. There was remnants of the previous guests use of the toilet too. The floor around the bed had not been vacuumed. The listing indicates a complementary continental breakfast. This included coffee and a granola bar.
terrible Someone other than myself tried to enter room with a key at 2:30 am luckily security latch on door no working elevator I'm legally disable was placed on 3 rd floor
Business response:
Thank you for your feedback. Although rare, at times we have a guest get confused which room they were assigned, we apologize for the disruption. Additionally, we are sorry our elevator was being serviced and temporarily out of order during your visit. Our staff is always available to assist, especially during situations like this. Thank you for your comments, and we hope to have you stay with us again soon! General Manager
Business response:
Gerald, it is disappointing to see we didn't live up to our typical standards. Although we make efforts to be perfect, sometimes we fall short. We hope you will consider choosing us again so we can make a favorable impression of our hotel. Sincerely, General Manager
Skip this hotel.... I'm normally not one to complain. However the staff here were very rude, unprofessional and incompetent. I would not recommend anyone staying here. It may be cheap, but you get what you pay for. I was very disappointed.
Business response:
We sincerely apologize for the issues you encountered which made your stay disappointing. Normally our staff does a great job assisting our guests, so this incident is not the typical reflection of our service. Your comments have initiated additional training as we continuously improve. We regret the inconvenience caused, and please consider giving us another chance so we can redeem ourselves. Sincerely, General Manager
Kansas City I stayed here for two nights. I never had room service, while checking in I was told that I could only check in at 3:00pm (It was 2:00pm) and the coffee was terrible. Great location but staff was lacking any social skills.
Business response:
Jerry, thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apologies. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we c... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,376 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.