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Extended Stay America - Kansas City - Overland Park - Quivira Rd.
- Hotels
- Overland Park, KS
About this business
Location details
10750 Quivira Rd., Overland Park, KS, 66210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Alicia, thank you for your rating. Our team strives to ensure an exceptional experience for all our guests, and we are so sorry we did not meet your expectations. We hope you will give us another opportunity to show you our hospitality and to prove we truly value your patronage. Sincerely, General Manager
Business response:
Jenny, I am very sorry we failed to deliver the exceptional stay you deserved. We never want our guests to leave unhappy. We apologize for not being at our best while you were with us and hope you will give us an opportunity to restore a favorable impression the next time you are in this area. Sincerely, General Manager
never again Overall a terrible experience. Booked room on line. Arrive to location they overbooked so I had to get two separate rooms. They charged me for both even though they overbooked. Staff not frIendly. Front counter never was attended. Room not cleaned once in 4 days. No towels. Had to plunge my own toilet because to staff on duty. I would shut this place down. Horrible
Business response:
Tim, thank you for your stay with us and for leaving your feedback. We want every guest who stays with us to have a positive experience. We did not make that happen for you, and we are truly sorry. Although your experience is not typical of our service, we obviously have room to improve, and we assure you we will. We hope you will consider giving us another opportunity to make it up to you on another visit. Sincerely, General Manager
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
F minus ! Did not get to stay there! Made reservations early March, went to the facility on Friday May 12 about 1 o'clock to see about early check in, rooms (3) not ready. Gal at the desk said has to be after 3 so housekeeping could finish cleaning. We were going to the races and it would be late when we came back, she said no problem we will have the paperwork ready. I wanted to be sure our rooms would still be available, she said yes. It was a lie! When we showed up the rooms were gone. With company from Florida & Nebraska... read more
Business response:
We are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area... read more
Never again!!! The rooms were dirty. The night manager checked 3 rooms before he gave me a room and they were dirty at 5:30 pm. The room he gave me was dirty as well so I checked out without staying. The manager apologized and said I would get a refund. So far no refund!
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Rude Staff The room was adequate but the service was horrible. Slow to check in and check out. When I requested a copy of the receipt the front desk emaployee refused to give me one and refused to give me information on the rate I was being charged. He was very rude. He was unfriendly and rude at check in and was the same way upon checking out.
Business response:
Thank you for your candid feedback. It is disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and I will be working with my team to correct this. We hope you will consider this an isolated incident and come back for another stay. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. Sincerely, General Manager
last minute stay it was terrible. the smell of cigarettes, urine, etc. everywhere in the building although the building is supposed to be smoke free.
Business response:
Please accept my apologies for the inconvenience you experienced due to cleanliness issues. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. I am very concerned about this and have immediately brought it to the attention of my housekeeping team for quick review and action. We hope to have another opportunity to make this up to you on a future visit. Sincerely, General Manager
Stay elsewhere. At check in, they made me sign something that stated they were guaranteed "100% smoke free" before I even walked into my room. I signed it and figured it would be like the other hotels who promise that. When I walked into the room, the windows were open and the stench of cigarette was very apparent. All three nights I stayed, there was cigarette smoke coming through the bathroom vent. I called down to let them know and they said they would call around to the other rooms, I'm not sure if that even happened. Th... read more
Business response:
Jean, thank you for sharing your valuable feedback. I am incredibly disappointed that we failed to provide the level of service and cleanliness you should have received in your room. We make no excuses but do offer every assurance that we will take immediate action to isolate and fix the problems you experienced. Thanks for bringing this to my attention, I will share your concerns with the team in an effort to improve our facilities going forward. We hope you give us another chance to exceed your expectations in the future. ... read more
Frequently asked questions about Extended Stay America - Kansas City - Overland Park - Quivira Rd.
How is Extended Stay America - Kansas City - Overland Park - Quivira Rd. rated?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. has a 3.1 star rating with 1,376 reviews.
When is Extended Stay America - Kansas City - Overland Park - Quivira Rd. open?
Extended Stay America - Kansas City - Overland Park - Quivira Rd. is open now. It will close tomorrow at 12:00 a.m.