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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Muy mal lugar Muy mal la habitación está a un precio asesible pero el depósito es muy alto y aunque uno no aga dallo a la propiedad no lo devuelven un asco de lugar y más q la habitación q nos dieron cuando se llegó la estaban limpiando todavía y la de la limpieza estaba fumando adentro y olía horrible el lugar a cigarro
Business response:
Glendy, thank you for being a guest at our hotel. We are sorry to read that you found the incidental hold to be expensive. We are also concerned to read that your suite was not prepared upon arrival and the instance you mentioned. We take such matters seriously and will look into it. Thank you for your patience and hope to serve you again. Sincerely, Hotel Management
The room was supposedly for handicapped but you could never get a wheelchair through it. The shower was a place in the bathroom against the wall and the drain was black and the water went all over the floor
Business response:
June, please accept our apologies for not meeting your expectations and for the inconvenience it caused. Your concerns have been discussed with our front desk and housekeeping team to ensure we provide excellent guest service. Please consider us a return visit so that we can provide you with a comfortable stay. Sincerely, Hotel Management
Expedia booked and sent me to hotels that were full...double booked!! I went to
Business response:
Glenda, thank you for sharing your review. We are very sorry about the issues you experienced with your third party reservation, and even more, that we were unable to accommodate you despite your booking. Your comments have been discussed with our front desk team, and we are reviewing our procedures so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team. Sincerely, Hotel Management
Not very clean. Difficult to get to room with stairways ripped out on opposite ends.
Business response:
Thank you for being our guest. Please accept our apologies for our hotel does not meet your expectations and for the inconvenience it caused. We strive hard to make give every guest a pleasant experience, but we certainly have failed this time. Your comments have been discussed with my maintenance team and hope you will choose us again the next time you are in this area. Sincerely, hotel management
Room was reserved but then got there and I was told it was unavailable. They put me in a room that was reserved for staff had to clean it took two hours to get into it and it was disgusting. Couldn’t even take a shower because the shower was so nasty. Missing lightbulbs in lamps moldy toilet paper Rusty fixtures
Business response:
Christina, Thank you for your candid feedback. Please accept my apologies for the inconvenience you experienced at the time of check-in due to the long wait and also you were not happy with the room allocated to you. We know how frustrating it can be and we are sorry for it. We have shared your concerns with the respective teams for taking corrective actions immediately. Please consider us a second chance to make it up to you. Sincerely, Hotel Management
The room seemed clean but the kitchenette was supposed to be stocked with utensils and cooking supplies (pots and pans) and it was completely empty. There was a huge hole in the wall also. It looked like our door had been kicked in at some point. The phone also did not work when we tried to call the front desk.
Business response:
Laura, thank you for taking the time to evaluate our hotel. We are sorry for the lack of in-room amenities. We will review this appropriately and make sure we prevent such reoccurrences. We will also share the maintenance issues you encountered and take steps to ensure the problem is resolved immediately. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management
The room was in poor condition but clean. A guy began cussing at 2:30 am and was still ranting at 6:00 am. Wrecked our stay. The entire head of the bed came up when we sat at the end of the bed. We will never stay at this chain again. Waste of $100 plus they required an additional $100 for a deposit. Hopefully, it will be returned to us.
Business response:
Thank you for your honest evaluation. We regret the noise disturbance you encountered and that our beds were not to your comfort. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.