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Extended Stay America - Kansas City - Shawnee Mission
- Hotels
- Merriam, KS
About this business
Location details
6451 E. Frontage Rd., Merriam, KS, 66202, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
200 dollar deposit, entire property under construction, inside of room was dirty, countertops were dirty
Business response:
Thank you for your stay. Please accept our apologies for the inconvenience you experienced with our ongoing renovation and also for the cleanliness issue in your room. Our top priority is to provide a clean, comfortable room and we have failed to provide you with that experience. We will share it with our housekeeping team to be more diligent going forward. We hope you will consider us again so that you can enjoy our newly revamped hotel. Sincerely, Hotel Management
Bad experience
Business response:
Thank you for choosing our hotel for your accommodations. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again. Sincerely, Hotel Management
Go elsewhere Did not feel safe. Booked a room elsewhere. We paid for this room but did not use it. Too many people hanging out in the parking lot and looking in the car. There was very poor lighting in the lot. 10 minutes later we booked lodging at a different hotel.
Business response:
Thank you for being our guest and for posting a review. Please accept our sincere apologies for the security issues you experienced. Please be assured that we consider this a very serious concern and our security team is taking the appropriate actions to investigate. We are sorry that this happened when you arrived at our hotel and hope you will revisit for the exceptional stay you deserve. Sincerely, Hotel Management
I didn’t end up staying here because they cancelled my reservation before I got there. When I showed up bc my flight was late they wouldn’t check me in or give me my money back. Stay at a different hotel.
Business response:
2020-21.ResponseTracker 2020-21.ResponseTracker 100% O45 Jessica, we appreciate the time you took to relay your concerns to us. First and foremost, we regret the unfortunate situation of your flight being delayed. We are sorry to know we were unable to accommodate you this time and the inconvenience this caused. Please be assured that we will review this instance with our staff to find out what transpired. Thank you once again for your feedback. Sincerely, Hotel Management Screen reader support enabled. Jessica, we apprecia... read more
Don't stay here Rooms were clean, however, remaining property was nasty. Stairs were rusted and concrete crumbling. People were outside their rooms drinking 40's and smoking pot during the mid morning hours. I had to request kitchen supplies and were given 1 frying pan, 2 plate, 2 knifes, 2 coffee cups. No dish detergent, no kitchen towels provided. I took 4 hours to receive those items. Certainly wouldn't recommend staying here until property is upgraded.
Business response:
Mary, thank you for your review. We regret the discomfort you had due to other guests on the property and are sorry for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We will also bring your concerns to the attention of our staff as we continuously strive to improve. Please allow us to regain your trust by staying with us again whenever your travels bring you back to this area. Sincerely, Hotel Management
Odd During my stay, I felt very uncomfortable. The lady at the desk was nice but the environment was not. We ended up leaving early to stay somewhere else. I still haven’t received my deposit back, still a little upset about but I am more concerned that I did not feel safe sleeping there.
Business response:
Emily, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We also want to inform you that any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. On a positive note, we are happy you were pleased with the service our front desk associate delivered. We hope you will consider giving us another opportunity to provide you with the outstanding service you... read more
Don't waste your money here Check in is 3pm. I showed up at 2:45pm and they were very rude about me checking in 15 minutes early. They were not friendly, not welcoming, not helpful. Told me to come back in 15 minutes. Very hard to find the room. Terrible directions from the front desk to my room. Took me forever to find the room. Run down place. I will never stay there again.
Business response:
Thank you for taking the time to review your stay. We are sorry for the disappointing stay you had with us and apologize for the unprofessional behavior of our staff. We will share your comments with our team and take steps to ensure we are more consistent in our service delivery. Thank you again for your candid feedback. We hope we have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Kansas City - Shawnee Mission
How is Extended Stay America - Kansas City - Shawnee Mission rated?
Extended Stay America - Kansas City - Shawnee Mission has a 2.8 star rating with 2,012 reviews.
When is Extended Stay America - Kansas City - Shawnee Mission open?
Extended Stay America - Kansas City - Shawnee Mission is open now. It will close tomorrow at 12:00 a.m.